Collections Specialist

hace 6 meses


Monterrey, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function. Uses advanced negotiation skills to resolve High Risk calls. Coaches/trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures/ instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

previous Collections experience preferred work under pressure Decision making Problem solving Negotiation Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area 1-3 years experience

Education:

High School diploma or equivalent

------------------------------------------------------

Job Family Group:

Operations - Collections Default

------------------------------------------------------

Job Family:

Core Collections

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .


  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    At Vision Realty and Management, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for ensuring timely rent payments from our residents. Your excellent communication skills and attention to detail will enable you to effectively handle utility accounts, coordinate service activations and...

  • Collections Specialist

    hace 2 semanas


    Monterrey, Nuevo León, México Schneider Electric A tiempo completo

    About the RoleSchneider Electric is seeking a skilled Collections Specialist to join our team in Monterrey, Mexico. As a Collections Specialist, you will play a crucial role in managing accounts receivable and ensuring timely payments from customers.Key ResponsibilitiesManage and analyze accounts receivable portfolios to identify and resolve payment...


  • Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Job SummaryWe are seeking a highly skilled Financial Collections Specialist to join our team at Worldwide Express. As a key member of our operations department, you will be responsible for ensuring timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss.The ideal candidate will have excellent customer service...

  • Collections Specialist 3

    hace 3 semanas


    Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    Collections Specialist 3 Job DescriptionThe Collections Specialist 3 performs various tasks with limited complexity, focusing on accuracy and attention to detail. This role works under general supervision and follows established procedures. The specialist may handle a range of products and services, applying detailed knowledge of administrative and technical...


  • Monterrey, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The salary range for this role is approximately $55,000 - $85,000 per annum.About the RoleWe are seeking a highly skilled Collections Specialist Lead to join our team in Mexico. As a key member of our operations department, you will be responsible for managing and resolving collections-related issues with minimal supervision.ResponsibilitiesPerform advanced...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Summary:The Collections Specialist 4 performs moderately complex and varied assignments with a focus on quality of execution. This role works with limited supervision and may service an expansive array of products and services. The ideal candidate will demonstrate technical and administrative expertise, applying specialized functional area skills and...


  • Monterrey, Nuevo León, México Segoso Caribbean A tiempo completo

    Job OverviewWe are seeking a highly organized and detail-oriented Database Collections Specialist to join our team at Segoso Caribbean.This role will involve managing and processing files related to debt collections, ensuring accuracy and compliance with standards.The successful candidate will have strong attention to detail and organizational skills,...


  • Monterrey, México Vision Realty & Management A tiempo completo

    Are you someone who thrives in a fast-paced environment and enjoys taking ownership of your work? Vision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a **full-time Collections Account Specialist**. **PAY & PERKS** We offer **competitive pay** for this position, providing you with the opportunity to grow...


  • Monterrey, México Vision Realty & Management A tiempo completo

    Are you someone who thrives in a fast-paced environment and enjoys taking ownership of your work? Vision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a **full-time Collections Account Specialist**. **PAY & PERKS** We offer **competitive pay** for this position, providing you with the opportunity to grow...


  • Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    About the RoleVision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a full-time Collections Account Specialist.Key ResponsibilitiesManage resident payment accounts and engage proactively with residents to provide supportEnsure accounts are maintained in a Payment Current statusManage utility accounts for our...

  • Collections Specialist

    hace 6 meses


    Monterrey, México EP America, Inc. A tiempo completo

    Are you ready to take your collections expertise to the next level? Do you thrive in a dynamic environment where innovation, accountability, and a winning mindset are celebrated? Look no further! We seek a passionate and driven Collections Specialist to join our global freight forwarding company based in Monterrey. xpd global is a leading freight forwarder...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Title: Senior Collections SpecialistJob Summary:We are seeking a highly skilled Senior Collections Specialist to join our team at Blue Yonder. As a key member of our Accounts Receivable department, you will be responsible for resolving client issues and disputes, pursuing payments of invoices and related credits, and managing a heavy portfolio of...

  • Collections Specialist

    hace 6 meses


    Monterrey, México Citi A tiempo completo

    The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...


  • Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    Job Summary:The Collections Specialist 3 performs a variety of assignments with limited complexity, focusing on accuracy and attention to detail. This role works under general supervision and established procedures, servicing a range of products and services. The ideal candidate will possess a deep understanding of specialized administrative and technical...


  • Monterrey, México Citi A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...


  • Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    As a Collections Specialist with Vision Realty and Management, you will play a crucial role in ensuring timely rent payments from our residents. Your primary responsibility will be to communicate with residents to facilitate payments, answer their questions, and provide assistance when needed. You will also be responsible for handling utility accounts,...

  • Collections Specialist

    hace 5 meses


    Monterrey, México MSCI Inc A tiempo completo

    Job Description - Collections Specialist (2400004V) - Job Number: 2400004V Requisition Title : Collections Specialist **Description**: **Your team responsibilities** We are looking for a Collections Specialist, an organized and motivated team member to work with our Billing, Sales Ops and Coverage teams to collect on past due invoices and assist in other...


  • Monterrey, Nuevo León, México Citi A tiempo completo

    The Collections Specialist role at Citi involves performing moderately complex and varied assignments with a focus on quality of execution. As a key member of the team, you will work with limited supervision, servicing an expansive array of products and services. The successful candidate will demonstrate technical and administrative expertise, applying...

  • Collections Specialist 3

    hace 4 semanas


    Monterrey, Nuevo León, México Citi A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...


  • Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    **Key Responsibilities**As a Credit and Collections Specialist at Teletrac Navman, you will be responsible for reviewing daily customer lists to identify past-due invoices and reporting metrics to the Department Manager. You will also make recommendations to resolve customer service issues and billing disputes, update the ERP system with daily collection...