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Field Administrative Support, External Fulfillment
hace 7 días
El rol da seguimiento de indicadores y procesos estándar, trabaja con puntos de contacto internos y externos a la compañía siendo el intermediario entre Amazon y nuestros socios comerciales. Los tres roles del equipo de operaciones son: 1) el equipo de soporte en piso (Field Support Team – FST), responsable de alinear las operaciones a través de auditorías físicas (el candidato debe sentirse cómodo visitando una variedad de almacenes de los vendedores según se requiera), 2) el equipo de soporte central (Central Support Team – CST), manejando operaciones medianas, dando seguimiento a casos específicos a través del monitoreo diario y conversaciones remotas con los vendedores. 3) el equipo “Back-end” (Hands off the Wheel – HOTW), enfocado a procesos estándares y la automatización, así como ofreciendo seguimiento reactivo de indicadores a través de contactos muy reducidos con los vendedores.
El puesto identifica patrones y rupturas en los mismos, examina detalles y prevee implicaciones con la información proporcionada. Analiza para encontrar causas raíz y propone soluciones a las problemáticas detectadas para mejorar la experiencia del cliente en el programa de “External Fulfillment”; es importante la comunicación eficaz con los proveedores, así como direccionar escalaciones cuando sea necesario.
#AmazonMexico
Key job responsibilities
-El candidato debe de estar dispuesto a estar en constante movimiento, especialmente en la Ciudad de México y su zona Metropolitana, aunque también ocasionalmente en distintas ciudades del país.
-Monitorear el desempeño de una variedad de sitios que le serán asignados, proponer e implementar mejoras.
-Analizar data de distintas fuentes, identificar la data relevante y presentarla para tomar acciones.
-Prever implicaciones basadas en la data y su tendencia.
-Ser organizado y preciso para notificar y actualizar cualquier situación relevante.
-Ser el punto de contacto entre clientes internos y externos, teniendo en mente los objetivos y límites en la comunicación de acuerdo a la privacidad de información.
-Entrenar y dirigir a las distintas operaciones de los vendedores para tomar acción y cumplir con las normas.
-Encontrar causas raíz de problemáticas en la operación.
-Crear y dar seguimiento a indicadores operativos, generar propuestas para nuevas metodologías de automatización.
-Habilidades de comunicación efectiva, organizada y de inteligencia emocional para lidiar con una variedad de proveedores y clientes internos.
BASIC QUALIFICATIONS
- Bachillerato concluido.- 1 año o más de experiencia trabajando con Excel; entender el uso de tablas dinámicas y la creación de gráficos;
- Estar dispuesto a vivir en Ciudad de México (o zona Metropolitana), teniendo visitas con los vendedores hasta el 100% de la jornada laboral;
- Experiencia previa en mapeo de procesos, resolución de problemas o rastreo de métricos, definiendo prioridades y trabajando bajo presión.
- Capacidad de manejar una variedad de sitios simultáneamente a la par de trabajar en diferentes proyectos en paralelo sin perder la atención al detalle.
PREFERRED QUALIFICATIONS
- Carrera en ingeniería industrial, logística u otro campo relacionado.- Conocimiento de macros de Excel, así como programación de SQL y Python
- Experiencia previa en Retail, Soporte a proveedor, almacenes o industrias similares;
- Inglés intermedio.
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