Customer Service Logisitic
Encontrado en: Talent MX C2 - hace 2 semanas
Ensure one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities.
Improve delivery service level constantly while optimizing logistics costs.
Ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries.
Ensure customer requirements are well understood and followed, to communicate, and negotiate with customers regarding operational objectives and/or constraints.
Requirements
Análisis de fallas y seguimientos de las reclamaciones de clientes (o km.y Campo).
Monitoreo de indicadores de Calidad en Websites de clientes (customer satisfaction)
Responsable de cerrar las reclamaciones externas con aplicaciones técnicas de calidad (8D, Ishikawa, 5W, etc)
Canalizar las reclamaciones de clientes (de línea o de campo) a las áreas responsables para su análisis de causas de acciones contenedoras, correctivas y preventivas hasta su cierre
Proporcionar respuesta inmediata a nuestros clientes (acciones contenedoras / Sorteos) por problemas de calidad en nuestros productos
Gestión de desviaciones con clientes y registro en SAP/VIM en caso necesario por fallas en los productos y/o Procesos.
Proficiency in SAP
Rigour, Organization, Good comunication skills
Experiencia laboral: 5 a 8 años
Benefits
Ofrecemos
• Sueldo base
• Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
• 15 días de aguinaldo
• 25% de prima vacacional
• 12 días de vacaciones (A partir del primer año)
• Seguro social
• PTU/Reparto de utilidades
• Vales de despensa quincenales
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