Customer Service Manager

hace 3 semanas

San Luis Potosí, México Flex A tiempo completo

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a
_ _
- Customer Service Manager_
- located_
- in _
- Flex San Luis Rio Colorado, México_
- Reporting to the _
- Program Management Manager_
- This_ role will in Responsible for leveraging data analytics and process flow analysis to identify failures, adherence issues, and areas for improvement. Maintains customer satisfaction by providing problem-solving resources and managing staff.

What a typical day looks like:

- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Develops processes and systems management of customer orders that would ensure deliveries in a timely manner, supporting the achievement of sales plans.
- Ensures proper planning and execution of shipments, according to the parameters and priorities set by the company and the customer. Informs the customer of delivery commitments dates.
- Trains staff in the use of tools to do their jobs more efficiently.

Here is some of what you’ll need (required):

- Typically requires a bachelor’s degree in a related field or equivalent experience
- English spoken
- customer service human resource exp.
- Customer Service Manager exp.

What you’ll receive for the great work you provide:

- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.

EF55

Job Category

Operations

**Required Skills**:
Optional Skills:
.

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