Technical Support Engineer
hace 2 días
Technical Support Engineer - Intern
Location: Tijuana, Baja California, Mexico
Requisition Number: 218159
External Description:
What You’ll Do
Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.
Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with our Cloud Analytics and Database tools. Along with incident management and initial problem-solving capabilities for the world’s leading analytics platform and database, you will provide technical/functional knowledge necessary to resolve customer problem.
On a daily basis you will:
Apply search tools to identify previously developed solutions and recognize patterns and symptoms Research information and gather analysis Identify and share known solutions from the knowledge base Help end-users implement solutions Track, monitor and maintain incident progressWho You'll Work With
As a Technical Support Engineer at Teradata Tijuana, you will partner with customers and perform troubleshooting activities that include isolating technical problems and working with Product Support Engineers to resolve customer issues. You will play a key role in communicating the solution to the Customer via incident management and case-handling systems. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.
What Makes You a Qualified Candidate
Current USA B1/B2 Visa Required (or ability to obtain as a condition of employment) Fluent in English & Spanish (Effective oral and written communications skills required) BA/BS in Computer Science or equivalent experience 0-2 years of Technical Support related experience Work schedule flexibility required (Work set schedules including weekends and holidays)What You Will Bring
Knowledge of Support Center procedures and troubleshooting protocols Knowledge of UNIX, Linux, Windows, and other current operating systems Knowledge of Teradata support tools including the installation of remote toolsCountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
City: Tijuana
State: Mexico
Community / Marketing Title: Technical Support Engineer - Intern
Job Category: College & Interns
Company Profile:
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
LinkedIn Remote:
-
Technical Support Engineer
hace 2 semanas
Tijuana, México Teradata A tiempo completoWhat You'll Do Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you. Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems...
-
Technical Support Engineer
hace 1 semana
Tijuana, Baja California, México Teradata A tiempo completoAre you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata is a great fit for you.What We DoTeradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter...
-
Senior Technical Support Engineer, Cortex Xsiam
hace 2 semanas
Tijuana, México Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Automation Engineer
hace 2 meses
Tijuana, México Reiger Technical Search A tiempo completo**LOCATION** Tijuana, BCN **TYPE** Direct Hire **ID** BI32-2722129 **POSTED** Mar 15, 2023 This role is for that automation engineer who has experience developing and managing automation projects. This is a customer facing role to understand external and internal customer requirements. In the process of developing automation projects, this position...
-
Tijuana, México Palo Alto Networks A tiempo completoCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...
-
Senior Technical Support Engineer, Cortex XSIAM
hace 4 semanas
Tijuana, México Palo Alto Networks A tiempo completoCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...
-
Technical Support Specialist- Mandarin Support
hace 2 semanas
Tijuana, México Teradata A tiempo completoWhat You’ll Do The Technical Support Professional - Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...
-
Product Support Engineer
hace 2 semanas
Tijuana, México Teradata A tiempo completoAre you a problem solver? Do you like fast-paced technical environment that allows you to work with customers, field representatives, and engineers? If so, the position of Product Support Engineer is a great fit for you. What You’ll Do Key Responsibilities Develop product knowledge of Teradata Analytic Ecosystem for effective problem solving Work with...
-
Senior Technical Support Engineer
hace 2 semanas
Tijuana, México Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Support Agent
hace 5 días
Tijuana, México Mediméxico, S. de R.L. de C.V A tiempo completoDescripción y detalle de las actividades Objective: To provide excellent customer service with extensive operational and technical support to diverse audiences in order to effectively and continuously resolve issues. Provide direct support to patients and clients in the USA, UK, Canada, and Australia through effective and timely communication....
-
Product Support Engineer
hace 3 semanas
Tijuana, México Teradata A tiempo completo**Location**: Tijuana, BC, Mexico Are you a problem solver? Do you like fast-paced technical environment that allows you to work with customers, field representatives, and engineers? If so, the position of Product Support Engineer is a great fit for you. What You’ll Do Key Responsibilities Develop product knowledge of Teradata Analytic Ecosystem for...
-
Support Engineer
hace 4 días
Tijuana, México North American Production Sharing A tiempo completoResponsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project. Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product lifecycle, etc. The...
-
Technical Support
hace 2 meses
Tijuana, México Emprego MX A tiempo completo**Descripción y detalle de las actividades** - Primary contact for our clients who serve as a means of personalized solution to escalations caused by different situations, in charge of analyzing root causes and implementing improvement actions to common problems reported by our clients. Give status of open orders, provide estimated shipping dates. Answer...
-
Support Engineer
hace 1 semana
Tijuana, Baja California, México North American Production Sharing A tiempo completoResponsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project.Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product lifecycle, etc.The...
-
Product Support Engineer
hace 1 semana
Tijuana, Baja California, México Teradata A tiempo completoLocation: Tijuana, BC, MexicoAre you a problem solver? Do you like fast-paced technical environment that allows you to work with customers, field representatives, and engineers? If so, the position of Product Support Engineer is a great fit for you.What You'll DoKey ResponsibilitiesDevelop product knowledge of Teradata Analytic Ecosystem for effective...
-
Technical Support Agent
hace 1 mes
Tijuana, México Harman International A tiempo completoA Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you...
-
Technical Support Agent
hace 3 semanas
Tijuana, México Harman International A tiempo completoA Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you...
-
Technical Support Specialist
hace 3 semanas
Tijuana, México Hewlett Packard A tiempo completo**ABOUT HP** You are out to reimagine and reinvent what is possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what is next. We are in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful...
-
Support Engineer
hace 2 meses
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**GENERAL SUMMARY**: Responsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project. Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product...
-
Technical Support Specialist
hace 1 mes
Tijuana, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team united by our desire to connect diverse people with common values for Boldr impact. We employ just over a thousand team members across five...
