Technical Support Specialist

hace 3 días


Tijuana, Baja California, México GGA Solutions A tiempo completo
Job Overview

GGA Solutions is seeking a skilled Technical Support Specialist to provide top-notch customer service and technical problem resolution. This is an exciting opportunity for a professional with excellent communication skills and a passion for troubleshooting.

Salary Information

The estimated salary for this position ranges from $45,000 to $65,000 per year, based on industry standards and market rates in the United States.

Job Description

This role involves providing technical support to customers by diagnosing problems and guiding them through step-by-step solutions. The ideal candidate will have excellent communication skills, be able to articulate complex technical information in a user-friendly manner, and possess a strong ability to work independently and as part of a team.

Responsibilities
  • Provide exceptional customer service and technical support via phone, email, or chat
  • Diagnose and resolve technical issues efficiently and effectively
  • Communicate clearly and concisely with customers to understand their needs and provide solutions
  • Work collaboratively with internal teams to escalate complex issues and ensure timely resolutions
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a related field (e.g., computer science, telecommunications)
  • Fully bilingual in English and Spanish
  • 1-2 years of experience in a similar technical support role
  • Excellent problem-solving and decision-making skills
  • Ability to work flexible hours, including weekends and holidays
Benefits

GGA Solutions offers a competitive compensation package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development in a dynamic and supportive environment.



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