Digital CX Design Solution

Encontrado en: Talent MX C2 - hace 2 semanas


Ciudad de México CHUBB A tiempo completo

Definir la propuesta de valor de Experiencia de Cliente a lo largo del Customer Journey, diseñando soluciones innovadoras para negocio B2B2C y B2C con enfoque digital que ayuden a rentabilizar el negocio, prolongar el ciclo de vida del cliente, potenciar el servicio y reducir el gasto.

Para desarrollar las funciones del rol se requiere interacción con diferentes áreas de la empresa como son: Áreas comerciales, Operaciones, Tecnología, Legal, Compliance, Servicio, Suscripción, Finanzas, BI, áreas regionales como Digital y CX entre otras.

Este rol tiene un alcance geográfico Nacional y mantiene interacción a nivel regional.

Experiencia de 2 años sector seguros o bancario en áreas afines (ej. digital, mejora continua, experiencia de cliente, desarrollo de la estrategia)

Carreras con enfoque en innovación, transformación, Experiencia de Cliente ej. Administrador de empresas, Ingeniero industrial, Ingeniero en transformación Digital de negocios/ Lic. Estrategia y Transformación de negocios


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