Cx & innovation Partner
hace 2 semanas
Implementar la estrategia de Customer Experience de Ferrer con los diferentes stakeholders para transformar a la filial en una compañía centrada en el cliente.
Alineadxs a la estrategia global de Customer Experience de Ferrer HQ.
Funciones y Responsabilidades Principales
- Coordinar e implementar el programa de Customer Experience en la filial
- Definir los diferentes customer journeys para identificar todas las interacciones con los stakeholders
- Implementar y administrar el programa de Voice of Customer
- Diseño de soluciones innovadoras para evolucionar las interacciones y la experiencia del cliente basadas en sus necesidades y comportamientos
- Medir la evolución de la experiencia de cliente
- Traducir los insights del VOC en oportunidades y planes de acción
- Embajador de cultura de CX al interior y exterior de la compañía
- Asegurar que los planes e iniciativas que se diseñen estén enfocados en mejorar la experiencia de nuestros clientes con Ferrer
- Garantizar la ejecución de los talleres de co-creación y priorización para cada cluster de clientes.
- Asegurar la implementación de aquellas iniciativas identificadas en todo el proceso descrito anteriormente
- Seguimiento a proyectos y campañas digitales (Mailings, VAE´s, Webinars, etc.)(acompañamiento con PM).
Si eres una persona empática, humilde, inquieta y optimista, Ferrer es tu empresa
- Conocimiento en CRM Medallia
- Vivir los valores y competencias Ferrer:
- Explore
- Inspire
- Drive
- Connect
- Learn
- Competencias:
- Trabajo en equipo con diferentes áreas de Ferrer
-
HR Business Partner
hace 7 días
Ciudad de México Outreach A tiempo completoHR Business Partner / People Business Partner Outreach is looking for a dynamic HR Business Partner (HRBP) to join our People team as a main HR contact for our Mexico City office. The HR Business Partner will partner closely with our people business partner team in the US and will be instrumental in the design and execution of businesses organizational...
-
Partner Engagement Manager
hace 4 semanas
Ciudad de México Netflix A tiempo completoThe Partner Engagement team builds strategic, holistic, and long-term partnerships with mobile, broadband, and TV operators to make it easy to access, enjoy and pay for Netflix. The Partner Engagement Manager will be responsible for leading the integration of Netflix into the operator set-top box and payment systems, creating a compelling bundle of...
-
Sr. Partner Marketing Manager, Amazon Fuse
hace 1 semana
Ciudad de México Amazon A tiempo completoSr. Partner Marketing Manager, Amazon Fuse Do you have a passion for great content? Love learning about new products and services and being a part of driving their success? Excel in identifying and communicating mutually beneficial customer and partner propositions and benefits? Passionate about a great customer experience and the data that drives it? A...
-
Channel Partner Manager
hace 3 semanas
Ciudad de México, Ciudad de México Danaher A tiempo completoFind what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to...
-
Data Analytics Specialist Cx Mobility
hace 4 semanas
Ciudad de México Uber A tiempo completo**About the Role*** At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service driven most efficiently. Community Operations is pioneering how Uber manages customer experience and support around the...
-
Business Partner Coordinator
hace 4 semanas
Ciudad de México, Ciudad de México Nestlé A tiempo completoJob Title: Sugar & Cocoa Buyer CoordinatorSUMMARY:The Sugar & Cocoa Buyer Coordinator is responsible for developing, validating, communicating, and implementing sourcing strategies for locally managed categories, following the tools, templates, and policies developed by Nestrade and applying the Nestlé Standardized Procurement Model. They ensure the...
-
Digital Attribution and Innovation Manager
hace 7 días
Ciudad de México Citi A tiempo completo**Responsibilities**: - Works with partner facing teams to understand and drive portfolio/marketing research engagements in support of product and loyalty innovation, digital integration, information security, and thought leadership. - Provide strategic thought leadership and guidance to identify, design and deliver actionable research findings. - Manage...
-
Access Innovation and Pipeline Sr Manager
hace 4 semanas
Ciudad de México Pfizer A tiempo completoPurpose This position is responsible to lead the assessment of Mexico earliest pipeline innovations to inform the future market access strategy, and to identify and enable opportunities for more innovative and accelerated approaches to access and reimbursement. Is also responsible for driving innovation across the GAV team and accountable for excellence in...
-
HR Partner
hace 4 semanas
Ciudad Juarez, México Bosch Group A tiempo completoDescripción de la empresa Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of...
-
Global Customer Care Operations Manager
hace 4 semanas
Ciudad de México Tala A tiempo completoAbout Tala Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the ...
-
HR Partner Ii
hace 7 días
Ciudad Juarez, México TE Connectivity A tiempo completoTE's HR Solutions Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics. They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives. **What your background...
-
Product Support Engineer
hace 4 semanas
Ciudad de México Cision A tiempo completoCision emplea a las personas más brillantes y apasionadas de la industria de la tecnología. ¡Nos encantaría que te unas a nuestro equipo de trabajo! Invertimos en nuestra gente a través de la capacitación y el desarrollo profesional mientras lo apoyamos en el camino, todo para que pueda cumplir con sus objetivos profesionales. Para nosotros, lo más...
-
Alfredo Suarez/ Remote Python Full Stack Web Developer
hace 3 semanas
México Nearshorecoders A tiempo completoJob Description: You will refactor and reengineer portions of our Partner Portal to realign with growth in product and scope, work with the product innovation team to add new features and enhancements, and continually optimize the full stack to improve user experience and product functionality. #J-18808-Ljbffr
-
Customer Experience Specialist
hace 4 semanas
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoExperience with Excel - Experience analyzing data and best practices to assess performance drivers - Experience deep diving on selling partner-level issues and delivering recommendations - Advanced English and fluent Spanish Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy...
-
Técnico Electromecánico-1
hace 2 semanas
Ciudad Juarez, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Profesionista en Desarrollo
hace 4 semanas
Ciudad Juarez, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
I4.0 and innovation Engineer
hace 4 semanas
México Robert Bosch Group A tiempo completoCompany Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! We are a pacesetter and trendsetter in the field of...
-
SAP IBP Practice Lead
hace 4 semanas
Ciudad de México Westernacher Consulting AG A tiempo completoSAP IBP Practice Lead Having rapidly grown our SCP team and operations, we’re looking to open a new, strategic position within our Supply Chain Planning structure – SAP IBP Practice Lead The SAP IBP Practice Lead is going to play a key role in further solidifying our reputation as a leading SCP SAP implementation partner and help us become...
-
Estudiante - Sistemas de Calidad
hace 4 semanas
Ciudad Juarez, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Services Analyst Ii
hace 4 semanas
Ciudad de México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...