Global Product Expert

hace 3 semanas

Mexico City Doctoralia Mexico A tiempo completo
Job Description

   

  • Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product

  • Translate customer needs into technical requirements and share them with the Product Team with proper prioritization

  • Plan and implement product training & coach operational teams on the go-to-market of new features & products

  • Perform in-depth market analysis (trends, competition, etc) and identify customer requirements, value proposition, and unlocking new opportunities for Docplanner

  • Acting as interface between global markets and internal functions such as Sales, Customer Success, Marketing and Country Manager

  • Help the country to diagnose issues and resolve escalated bugs using established processes keeping a low % of lack of knowledge reports    

  • Training CS/Sales/Marketing 

  • Align product vision with key-stakeholders 

  • Share value proposition & benefits of the product/features within the organization

  • Following all channels about the product to stay up-to-date 

  • Help PMs enabling new features and products in the country 

  • Testing new features before they are deployed to customers 

  • Cooperate with POs and devs to make researches about features 

  • Collect feedback about product and scale it to product teams 

  • Investigate about country needs in terms of product features 

  • Elaborate product benchmark analysis of the competitors 

  • Help CS/Sales/Marketing with strategies for product adoption & go-to-market of new features 

  • Manage doctors app opiniones on Apple/Playstores 

  • Analyze product usage data 

  • Translate and uploading new Product knowledge content


Qualifications

  • Leadership through influence 
  • Result orientation
  • Problem  soloving                                                                                      
  • Data analysis
  • Team-working
  • Communication
  • A passion about creative problem-solving for customers
  • Self-motivation and independent working approach
  • Analytical and strategical skills
  • At least basic project management skills    
  • Organizational skills                                                       


Additional Information

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO

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