Product Expert
hace 5 días
Job Description
Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product
Translate customer needs into technical requirements and share them with the Product Team with proper prioritization
Plan and implement product training & coach operational teams on the go-to-market of new features & products
Perform in-depth market analysis (trends, competition, etc) and identify customer requirements, value proposition, and unlocking new opportunities for Docplanner
Acting as interface between global markets and internal functions such as Sales, Customer Success, Marketing and Country Manager
Help the country to diagnose issues and resolve escalated bugs using established processes keeping a low % of lack of knowledge reports
Training CS/Sales/Marketing
Align product vision with key-stakeholders
Share value proposition & benefits of the product/features within the organization
Following all channels about the product to stay up-to-date
Help PMs enabling new features and products in the country
Testing new features before they are deployed to customers
Cooperate with POs and devs to make researches about features
Collect feedback about product and scale it to product teams
Investigate about country needs in terms of product features
Elaborate product benchmark analysis of the competitors
Help CS/Sales/Marketing with strategies for product adoption & go-to-market of new features
Manage doctors app opiniones on Apple/Playstores
Analyze product usage data
Translate and uploading new Product knowledge content
Qualifications
Leadership through influence Result orientation Problem soloving Data analysis Team-working Communication A passion about creative problem-solving for customers Self-motivation and independent working approach Analytical and strategical skills At least basic project management skills Organizational skillsPlease submit your application in English
Additional Information
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words youre reading, theres a person (hi) who already helped a candidate by adapting the interviews, and now were lucky to have this person with us. So, even if youve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period. Mariusz Gralewski, CEO
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