Empleos actuales relacionados con Web Application Support Specialist - Mexico City - Ecovadis
-
Web Application
hace 1 mes
Mexico City EcoVadis A tiempo completoJob DescriptionOur Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration. We’re looking for several Web Application and Salesforce Support Specialists to assist both our customers and internal stakeholders with...
-
Web Application
hace 1 semana
Mexico City EcoVadis A tiempo completoJob DescriptionOur Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration. We’re looking for several Web Application and Salesforce Support Specialists to assist both our customers and internal stakeholders with...
-
Web Application
hace 2 semanas
Mexico City EcoVadis A tiempo completoCompany Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and...
-
Sr. Technical Sales Support Specialist Robots
hace 2 meses
Mexico City Epson America, Inc. A tiempo completo_Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Sr. Technical sales support specialist to join our (FAR) Factory Automation Robotics team. You will be responsible for ensuring high levels of pre-and post-sales customer satisfaction by contributing to the development of...
-
Application Manager MES/OT
hace 4 meses
Mexico City Nouryon A tiempo completoApplication Specialist Manufacturing Execution Systems (MES) /OT / Especialista en Aplicaciones MES/OT The Application Specialist Manufacturing Execution Systems (MES)/ OT serves as Nouryon’s subject matter expert in application and support for MES/OT and a key member of the IM services Functional Application support team, working together with...
-
Customer Support Specialist
hace 4 meses
Mexico City Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Application Support Analyst
hace 4 meses
Mexico City Thomson Reuters A tiempo completoWe are seeking a motivated Application Support Analyst to begin an exciting journey with our global service management team. You will be a key contributor within a team that is central to supporting Thomson Reuters' FindLaw Segment — the world's leading provider of legal information and internet marketing solutions tailored to consumers, small businesses,...
-
Sr. Specialist Solutions Architect, GenAI, Mexico, WWSO
hace 2 semanas
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...
-
Sr. GTM Specialist
hace 3 meses
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...
-
IT Support Operations Specialist
hace 3 meses
Mexico City Lenovo A tiempo completoDescription and Requirements Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions. Work to administer a system: user accounts passwords, resets, setting up rules, track issues,...
-
Cloud Support Engineer I
hace 4 meses
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Windows role provides support for AWS paid...
-
Mexico City, Mexico City, MEX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...
-
Sr. GTM Specialist Solutions Architect, Storage
hace 3 meses
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...
-
Application Support Engineer
hace 4 semanas
Mexico City Fulcrum Digital A tiempo completoWho are we? Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we...
-
Senior Support Analyst, Application Support
hace 4 meses
Mexico City Maersk A tiempo completoThe Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing,...
-
Application Support Engineer
hace 4 semanas
Mexico City Fulcrum Digital A tiempo completoJob Description Who are we? Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging...
-
Specialist SA
hace 3 semanas
Mexico City, Mexico City, MEX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAre you passionate about helping customers build Analytics and cloud solutions?Come join us !AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require...
-
Technical Support Enginer
hace 4 meses
Mexico City Acute Talent A tiempo completoPerform triage on issues and identify root cause, provide solution Responsible for Daily health Checks and keep the development Agile teams updated on planned activities.Ability to provide support for application check-outs for infrastructure maintenance such as patching or server upgrades Understanding of REST services and Oracle/SQL Understanding of...
-
Application Support Analyst
hace 4 semanas
Mexico City MMC Corporate A tiempo completoWe are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:IT Application Support...
-
Sr. Technical Sales Support Specialist Robots
hace 2 meses
Mexico City Epson America, Inc A tiempo completoPrincipal Accountabilities In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Applications Engineering Develops presentations that clearly describe how Epson’s products could be used in customer applications. Provide pre- and post-sales applications support meeting customer...
Web Application Support Specialist
hace 4 meses
Our Technology and Platform Services department designs and secures the platform that underpins all of our offerings, achieving scalability and continuous improvement through innovation and collaboration.
Your responsibilities will consist of:
Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs. Troubleshooting of reported issues and diagnosing bugs and identifying root causes. Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. Providing correct scenarios when needed. Collaborating with end users and other team members, functional analysts and developers to identify and solve issues in the EcoVadis internally developed web applications. Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations. Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken. Monitoring logs and applications outages to actively act on alerts and exceptions, and manage the communication with affected users. Working with confidential data and exercises utmost caution to keep data safe and secure. Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications. Ensuring the quality of the delivered fixes in a timely manner. Delivering training and supporting end-users. Keeping technical documentation and procedures up to date. Ensuring preventive maintenance, analyzing application root cause issues. Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product. Participating in incidents to help with the issue resolution and to manage communication with the affected users.
Qualifications
Fluent written and spoken English Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize. Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure .Net environment Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA) Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.) SQL and programming knowledge - code debugging Experience with Visual Studio and SQL Server Ability to deal with multiple tasks and work in a dynamic multi-cultural environment. Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...).
Additional Information
Location: Hibryd from CDMX, Full time position, Permanent Contract
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing is full of talented professionals from various fields who all share a desire to change the world.
What do we offer? With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the Ability to work in an autonomous way and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), Optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a Philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.
Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
