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Sr. Technical Sales Support Specialist Robots
hace 2 meses
Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
Applications Engineering
Develops presentations that clearly describe how Epson’s products could be used in customer applications. Provide pre- and post-sales applications support meeting customer requirements. Improve the level of support helping to solve technical and applications issues. Collaborate on exceptions to procedures and escalated applications issues. Provide telephone and on-site engineering support for applications related issues.Service Support
Analyze product failures and make appropriate repairs to return equipment to production status via telephone and/or on-site. Perform on-site maintenance to deployed products and conduct operator maintenance training.Trade Show Support
Support the building and programming of specialized applications for demonstration at trade shows. Support trade show activities through demonstration setup, technical sales support, and tear-down.Responsible for Ensuring high levels of pre-and post-sales customer satisfaction by contributing to the development of innovative application solutions.
Collaborates with/Key Customers include:
Reports to:
Manager, Technical Sales Support and ApplicationsMinimum Experience Requirements
D - Requires specialist experience at more advance level (8-12 yrs.)Education
D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).Travel
International Travel - Up to 50%