EDI Platform Administrator

hace 3 meses


Mexico City Alia Integrando Talento A tiempo completo

The EDI Platform Administrator acts as a Subject Matter Expert (SME) on establishing, maintaining, and improving B2B (business-to-business) integration between company applications and third parties by connecting them via an electronic method of exchanging business documents.

The EDI Platform Administrator – would have the ability to understand, debug, and resolve issues found in production or UAT environments; and escalate to Product Engineering as appropriate.


Essential Responsibilities:

  • Support -
  • Monitor customer- and (internal/external) stakeholder- reported problems and questions. Be available (24x7x365rotation) to prioritize and help with critical customer issues that are reported to company. This includes reproducing and documenting issues, analyzing logs, or clarifying intended functionality. Document resolutions and create knowledge base articles for both internal and external customers.
  • Manage Backlog – Regularly review ticket backlog to ensure proper backlog prioritization against customer
  • Empathize and Ensure Customer Focus - Promote customer emphasis and advocate for sustainable solutions that preserve the integrity of company products.
  • Collaborate - Work in collaboration with various teams to achieve shared goals and objectives. Exhibit behaviorthat yieldspositive, constructive, and strong relationships with peers. Display positivity, flexibility, and patience. Foster a cooperative environment within team and between customers and other internal or external stakeholders. Values open communication and keeps all stakeholders apprised of essential information.


 



Requirements:

Key Knowledge, Skills & Abilities:

Experience - Experience in supporting enterprise applications in the context of B2B, EDI, or systems integration.

  • EDI X12 / XML - Familiar with the EDI X12 and EDIFACT business document format. Understand XML-based standards, the structure of XML documents and the specification rules defined. Understanding of modern software message transport formats. Understanding of how documents flow and data is translated between trading partners. Familiar with the communication protocols used to exchange business documents.
  • SQL - Knowledge of SQL constructs. Able to read and write simple queries.
  • OS -Familiar with navigating various systems: Unix/Linux, Windows, etc.
  • Middleware - Knowledge of middleware systems and how they are used to automate business processes and link systems in B2Bintegration. Such as OpenMQ, WebSphere, AMQ, etc.

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