IT Application Manager

hace 2 semanas

Mexico City Sephora A tiempo completo

Summary:

As the E-commerce Web & App IT Solution Owner, you will lead the development, integration, and optimization of our e-commerce platforms, bridging the gap between our online and brick-and-mortar retail presence. You will act as the subject matter expert for our e-commerce ecosystem, ensuring seamless system integration, effective vendor management, and exceptional customer experiences across all touchpoints.

 

Key Responsibilities:

 

  • Project Management: Lead and execute e-commerce projects from conception to launch, defining scope, timelines, budgets, and resource allocation.
  • Technical Integration: Oversee the integration of e-commerce platforms with backend systems (inventory, order fulfillment, CRM, ERP, Payment Service Providers).
  • eCommerce Lifecycle Management: Oversee the entire lifecycle of the eCommerce Web and App ecosystem, from initial implementation and configuration to ongoing maintenance, upgrades, troubleshooting, and support.
  • Vendor Management: Build and manage relationships with key vendors, ensuring deliverables meet quality and timeline standards.
  • Technical Expertise: Serve as the subject matter expert for e-commerce web and app technologies, providing guidance to internal teams and vendors.
  • Continuously analyze platform performance and implement optimizations to enhance user experience and business outcomes.
  • Collaborate with stakeholders to develop and implement an omnichannel strategy that integrates e-commerce with brick-and-mortar operations.

 

Required Skills and Experience:

 

  • 5+ years of experience in e-commerce (web, App) project management, preferably in a retail environment with both online and offline channels.
  • Proven track record of leading complex projects and managing vendor relationships.
  • Strong understanding of e-commerce platforms, web and app technologies, system integration methodologies, and industry standards.
  • Excellent IT project management skills, including experience with Agile/Waterfall methodologies and tools (JIRA, Asana).
  • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, stakeholders, and external vendors.

 

Systems Expertise:

 

  • E-commerce platforms (e.g., technical configuration and/or management of Salesforce Commerce Cloud, Shopify, Magento, etc.).
  • Web and app technologies (e.g., HTML, CSS, JavaScript, React, etc.).
  • System integration methodologies (e.g., API, EDI, etc.).
  • Payment gateways and processors (e.g., Cybersource, Conekta, PayPal, Buy Now Pay Later, etc.).
  • Marketing technology platforms (e.g., Google Analytics, Google Tag Manager, Salesforce Marketing Cloud, etc.).

 

Preferred Qualifications:

 

  • Experience with Salesforce Commerce Cloud and Google Firebase.
  • Knowledge of retail operations, customer behavior, and e-commerce trends.
  • Certification in project management (PMP, Agile Certified Practitioner).
  • Bachelor's degree in computer science, information technology, or related field.

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