Technical Support Team Lead
hace 2 meses
Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What's exciting about the role
Reporting to the Contact Center and Operations Manager, the Verifone Helpdesk Team Lead will be responsible for leading and developing Helpdesk Technical Support agents through the continued learning curve after training and nesting on to the Production floor. This position will play a meaningful role in supporting the continued development of our front-line representatives. The Supervisor will be responsible for enhancing their agents’ strengths and improve job skills through frequent coaching and development. The role provides job shadowing support, answering questions, conducting quality observations, coaching development, and ability to handle escalated contacts. The supervisor is also responsible for functions such as managing performance issues, administering attendance policies, and maintaining project team records. The Verifone Team Lead will ensure our agents can effectively use customer service and technical troubleshooting skills to resolve customer concerns while providing a positive customer experience.
Skills and Experience we desire
Bilingual English in and Spanish Fosters a positive and encouraging work environment through call handling support and consistent coaching development. Answer agent questions regarding best practices or difficult calls. At time will assist and take over escalated calls from the customer. Monitors, tracks, identifies performance trends for assigned team. Maintains a comprehensive working knowledge of policies, procedures, and benefits across all product lines. Proactively engage with employees to identify retention risks and take corrective action through coaching, development, and remedial training as needed. Maintains working relationships with contact center leadership, internal partners, subject matter experts, and call center employees to preserve a successful feedback loop. Collaborating with clients to address concerns and analyze prevalent call types and trends. Appropriately redirects behavior that negatively impact performance and culture. Minimum 2 years of recent demonstrated leadership experience and overseeing and effectively motivating team members to achieve high performance goals Bilingual English and Spanish Experience in payment card industry is preferred Other duties as assigned by Management.
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
-
Technical Support
hace 2 días
Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Technical Support Engineer
hace 6 meses
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...
-
Technical Support Agent
hace 3 semanas
Mexico City GoFleet A tiempo completoTechnical Support AgentIn Office | Mexico CityAbout the company:We're a leader in fleet management, delivering advanced telematics solutions to minimize vehicle downtime. Our mission is to provide exceptional, tailor-made services using cutting-edge technology. We provide fleet management hardware, an AI-driven software platform, and fleet management...
-
Technical Support Mgmt
hace 5 meses
Mexico City Fortinet A tiempo completoJob Duties: Provide first-level supervision to a group to Level 1 - Level 3 support engineers, managing workload, response, resolution, and quality. Monitor and manage support engineer queues and escalate issues as necessary. Ensure SLA´s are honored and premium support accounts are managed properly. Perform case reviews and provide 1:1 monthly feedback to...
-
Manager, Technical Support
hace 4 semanas
Mexico City Gigamon A tiempo completoDescription At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...
-
Technical Support Engineer 2
hace 6 meses
Mexico City Datadog A tiempo completoTechnical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...
-
Technical Support Analyst
hace 6 meses
Mexico City Clarivate A tiempo completoWe are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries....
-
Team Lead, Product Support
hace 6 meses
Mexico City Stripe A tiempo completoWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...
-
Support Engineering Manager, Audible
hace 5 meses
Mexico City Audible A tiempo completoABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Manager, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...
-
Support Lead Specialist
hace 2 semanas
Mexico City Indie Campers A tiempo completoTHE ROLE As the Regional Operations Support Lead you will be part of a regional team that focus on execution of regional processes and managing a set of our local depots and their respective local teams. You will be focused on guaranteeing that operational support procedures are being executed with high-standards in your region, both to our customers...
-
Team Lead, Payroll
hace 2 meses
Mexico City Park Place Technologies A tiempo completoTeam Lead, Payroll The Team Lead, Payroll is responsible for coordination, facilitating and assisting with daily activities for Payroll and Payroll related functions. This role facilitates efficient and effective interdepartmental and intradepartmental communication to aid in successful dispensing and reporting of all processes. What you’ll be...
-
Technical Support Analyst
hace 2 meses
City, México PayJoy A tiempo completo**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
-
Technical Support Engineer
hace 2 semanas
Mexico City Okta, Inc. A tiempo completoGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Technical Support Engineer
hace 3 meses
Mexico City Okta, Inc. A tiempo completoGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Senior Technical Support Specialist
hace 4 meses
Mexico City Emplifi A tiempo completoJob Summary As a Senior Technical Support Specialist within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction....
-
Manager, Technical Support
hace 2 semanas
Mexico City Gigamon A tiempo completoDescription At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...
-
Support Lead Specialist
hace 2 semanas
Mexico City Indie campers A tiempo completoABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
-
Sr. Technical Support Engineer
hace 6 meses
Mexico City Alia Integrando Talento A tiempo completoDescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...
-
Premium Account Technical Support Specialist
hace 1 mes
Mexico City Nuvei A tiempo completoThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen...
-
Premium Account Technical Support Specialist
hace 7 días
Mexico City Nuvei A tiempo completoThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and...
