Analyst, Service Desk

We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

About the Role The service desk analyst develops the service desk function for a large geographic area and work with the service line operations teams to execute this function. The role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and transferring...

As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported.The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common...

Description and Requirements Job Description: Lenovo Managed Service Desk is Lenovo’s implementation of DaaS and managed solutions. DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes the DaaS concept and builds custom programs for each...

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  ...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...

Security Monitoring Analyst A Monitoring Analyst position is open in the Cyber Fusion Center (CFC) with a focus on monitoring indicators of attack and improving processes and procedures. The successful candidate for this role should have experience reviewing security events from multiple systems (Windows, Unix, routers, switches, and endpoints) and...

The opportunityIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities...

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry  To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! British American Tobacco Mexico has an exciting opportunity for an...

Description : Customer Service Analyst for Mexico City offices. Purpose of Role: Customer Service Analyst is the first point of contact for customers, including EDI customers, IMC´s, 3PL (Warehouse) and Business Enterprise Operations Teams and acts as the link between Customer service, Supply Team and multifunctional areas. The customer...

IAM Quality Assurance Analyst Develops test plans and test cases. Performs manual tests for software functionality, installation, and usability. Defines and tracks quality assurance metrics such as defect densities and open defect counts. Manages bugs and error tracking. Documents and presents test results to management. Coordinates and prioritizes testing...

END USER GOVERNANCE ANALYST Responsible for managing the product life cycle of all incidents generated by the service and all service requests, which require the use of knowledge management. In this role, you will also be responsible for informing clients of progress and advising on workarounds where necessary, as well as support and maintenance of end-use...

IAM Manager An Infrastructure compliance analyst is responsible for the preparation and support of IT operations solutions and services-physical or virtual-according to industry and organizational best practices standards, service requirements and key performance indicators (KPLs) throughout the product life cycle.ACTIVITIES* Creating and maintaining...

Business Systems AnalystDescription Remediation Resource (Business Systems Analyst) to support the Chief Data Office (CDO) in:• Analyze business objectives, processes, and resources, and suggest ways by which re-design or improvements can made to achieve objectives• Conduct analysis of business processes and functional requirements; Oversee preparation...

Technical/Systems Analyst IntermediateDescription Support the new integration of applications and new data configurations into Sail Point Setup New Access rules. Log Analysis for the Creation/Modification & Deletion of User accounts Monitoring the Scheduled Jobs (Task Schedulers), documenting of issues, taking the corrective Action if there are failures...

END USER GOVERNANCE ANALYSTResponsible for managing the product life cycle of all incidents generated by the service and all service requests, which require the use of knowledge management. In this role, you will also be responsible for informing clients of progress and advising on workarounds where necessary, as well as support and maintenance of end-use...

The role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000...

About the Role In this opportunity as Application Support Analyst - Customer Service, you will: Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate...