Managed Service Desk Engineer

hace 7 meses


Mexico City Lenovo A tiempo completo

Description and Requirements

Job Description:

Lenovo Managed Service Desk is Lenovo’s implementation of DaaS and managed solutions. DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes the DaaS concept and builds custom programs for each partner giving them a truly custom experience. This custom experience is not limited to Lenovo OEM devices. Lenovo Managed Service Desk caters to the needs of our partners to support them with almost all other OEM companies to ensure that Lenovo Managed Service Desk can deliver the best solution possible. ​​​​​​​ This position is a technical role within the Managed Service Desk that supports Latin America countries. In this role, you will be delivering our best-in-class support to Lenovo’s customers. You will assist customers in resolving technical issues beyond the standard level one support most provide. You will be responsible for providing exceptional technical support to Lenovo’s enterprise customers. You will provide support via email and phone by accurately diagnosing reported problems within our client’s product environment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed.

Responsibilities:

Technical support to Lenovo’s customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.

Communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level.

Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.

Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service-related issues.

Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.

Actively monitor case workload and drive to closure within SLA’s.

Document all the interactions in Lenovo´s CRM.

Basic Requirements:

Minimum of 1-3 years of experience in technical support or customer-facing technical role

Excellent communication skills, verbal & written in Spanish, Portuguese & English languages.


Preferred Requirements:

CompTIA certifications (A+, Network+, Security+, etc.)

Degree in Computer Science, Information Technology, or related field; or equivalent experience

Ability to work effectively in a fast-paced, dynamic environment.

Ability to learn quickly with a proven record of learning new and challenging technologies.

Experience working in a call center type of environment.

Excellent communication, interpersonal, and critical thinking skills.

Additional Locations : * Mexico - Distrito Federal - Mexico * Mexico * Brazil - Distrito Federal * Mexico - Distrito Federal - Mexico
  • Analyst, Service Desk

    hace 6 meses


    Mexico City Wyndham Destinations A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

  • Analyst, Service Desk

    hace 6 meses


    Mexico City Travel + Leisure Co A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

  • Service Desk Analyst

    hace 4 meses


    Mexico City Essity A tiempo completo

    About the Role The service desk analyst develops the service desk function for a large geographic area and work with the service line operations teams to execute this function. The role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and transferring...


  • Mexico City Edenred A tiempo completo

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  ...


  • Mexico City Nuvit Service A tiempo completo

    This position is for a mid-level Test Automation Engineer responsible for creating and testing automation cases, particularly focused on infrastructure and service monitoring. The role involves automation testing for both web-based and mobile applications, collaborating with Product Owners, and ensuring the creation of comprehensive test plans and cases. ...

  • First Line Manager

    hace 2 meses


    Mexico City Teva Pharmaceuticals A tiempo completo

    The opportunityIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities...

  • Infrastructure Code

    hace 3 meses


    Mexico City Nuvit Service A tiempo completo

    Infrastructure Code/Automation EngineerTest Automation Engineer to create and test automation cases for infrastructure and service monitoringResponsibilities:- Perform automation testing of web based and mobile applications.- Design, develop and execute automation scripts- Responsible for creating automated tests for web/mobile applications.- Review...


  • Mexico City Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Mexico City Valmet A tiempo completo

    Are you the right fit to be Valmet’s new Field Service Engineer in the Marine Industry? We are seeking an experienced Automation Service Engineer who will perform Services on Advanced Automation Systems on Marine / Cruise ship type going vessels. Provide day to day service for the marine customers on and offshore including emergency services...


  • Mexico City Veeva Systems A tiempo completo

    The Role Veeva is looking for a Managed Services Consultant who wishes to become an expert in our Commercial Cloud product suite and who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products,...


  • Mexico City Teva Pharmaceuticals A tiempo completo

    The opportunityIT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilitiesHow you’ll spend your day Advise and guide end...

  • Infrastructure Code

    hace 6 meses


    Mexico Nuvit Service A tiempo completo

    Infrastructure Code/Automation Engineer Test Automation Engineer to create and test automation cases for infrastructure and service monitoring Responsibilities: - Perform automation testing of web based and mobile applications. - Design, develop and execute automation scripts - Responsible for creating automated tests for web/mobile applications. - Review...

  • Integration Engineer

    hace 5 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join Ericsson as an Integration Engineer, an integral role where you will have the opportunity to manage and implement integration services. This role involves executing test cases to verify the flow and function of an integrated system. Heightened attention towards group directives, legal, and...

  • Pre-Sales Engineer I

    hace 6 meses


    Mexico City Park Place Technologies A tiempo completo

    Pre-Sales Engineer I The Pre-Sales Engineer I focuses on answering technical questions as they arise from sales, while partnering with first-year sales associates to consult with prospects and customers regarding after warranty data center maintenance & network optimization. The Pre-Sales Engineer I designs & architects’ technical solutions to meet...

  • Support Engineer

    hace 5 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...

  • Applications Engineer

    hace 7 meses


    Mexico City Ikea A tiempo completo

    Job description We want to fill this Systems Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your...


  • City, México Valmet Inc. A tiempo completo

    Are you the right fit to be Valmet’s new Field Service Engineer in the Marine Industry? We are seeking an experienced Automation Service Engineer who will perform Services on Advanced Automation Systems on Marine / Cruise ship type going vessels. Provide day to day service for the marine customers on and offshore including emergency services globally....


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of...

  • Senior SIEM Engineer

    hace 6 meses


    Mexico City Nuvit Service A tiempo completo

    Senior SIEM Engineer The SIEM Engineer plays a crucial technical role in onboarding log sources to Splunk Enterprise Security, involving coordination of security and audit log data ingestion, parsing data, ensuring CIM compliance, and the development, tuning, and validation of Use Cases and dashboards. The SIEM serves as the repository for collecting,...


  • Mexico City Nuvit Service A tiempo completo

    Sr Software Engineer for automation projects.Responsibilities•Prepare detailed specifications from which automation scripts will be written.•Design, code, debug, test, document and maintain complex automation scripts.•Formulate and define system scope and objectives.•Research and resolve production problems.•Perform moderate to high degree of...