Technical Account Manager

hace 4 semanas

Mexico City The Nielsen Company A tiempo completo
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.  Overview Nielsen is seeking a client-centric Technical Account Manager to help lead and support client initiatives from technical kickoff through post-production. The ideal candidate will be experienced in providing top-tier client support in a technical capacity. This role requires you to be bilingual in both English and Spanish. This is a fully remote role. Eligible candidates must be located in Mexico.

Job Responsibilities

Provide ongoing support for existing client implementations with multiple top tier accounts in parallel Serve as Digital Ads technical expert during implementation processes, ensuring SLAs are achieved Understand process dependencies and upstream and downstream impacts to other teams Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients Provide ad-hoc support to resolve technical issues for existing and future clients Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues Communicate openly and regularly with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions for support questions Lead ongoing calls with clients and maintain reporting/health of client accounts to proactively address client issues as needed Translate previous experience and learnings from client implementations to new campaigns with limited incremental training

Qualifications

Bilingual: Fluent in both English and Spanish 4-year college degree OR 2+ years of comparable work experience Proven record of delivering quality results on time Ability to use critical thinking skills, apply logic to analyze data, draw conclusions, and provide advice / consultation to business leaders Ability to communicate clearly, concisely, and effectively both verbally and in written communication Proficient with Microsoft Office and/or Google tool suite Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic JavaScript Ability to use discretion and exercise good judgment in making decisions Strong interpersonal skills and the ability to effectively work across teams Respond effectively to diverse individuals and promote understanding and partnership among them Experience with Nielsen tools used in creating and maintaining Digital Ad campaigns #LI-LE1

  • Account Manager

    hace 6 días

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...

  • Technical Account Manager

    hace 4 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs...

  • Senior Technical Account Manager

    hace 4 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forWe are looking for a Sr. Technical Account Manager in our enterprise segment to support a wide array of enterprise customers. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ for our enterprise customers.As a Sr. TAM, you will help craft and execute...

  • Technical Account Manager, ES-GTSS-LATAM

    hace 3 semanas

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies....

  • Key Account Manager | Autoservicios | FMCG

    hace 4 semanas

    Mexico City Michael Page A tiempo completo

    Perfil enfocado en el conocimiento de autoservicios, seguimiento a cuentas y clientes.Key Account Manager FMCG|Key Account Manager AutoserviciosLiderAnalítico EstretegicoSalario base + comisiones + prestaciones superiores de ley

  • Account manager IT

    hace 4 semanas

    Mexico City AvantGarde Human Capital Consultants A tiempo completo

    Account manager ITDescripción del puestoConsultoría en telecomunicaciones y ciberseguridad, busca un account manager para integrar su equipo. El candidato ideal tendrá al menos 5 años de experiencia en ventas dentro del sector de tecnologías de la información.Funciones principalesEl account manager será responsable de desarrollar un plan de ventas...

  • Sales Account Manager

    hace 4 semanas

    Mexico City Alia Integrando Talento A tiempo completo

    Empresa líder de servicios y consultoría de TI, busca sumar a su equipo comercialSales Account ManagerPlaza permanente y contrato directo.Se ofrece:Sueldo Base MensualEsquema NominalComisiones por ventas15 días de vacaciones45 días aguinaldoVales de DespensaFondo de AhorroSeguro de VidaSeguro de Gastos Médicos MayoresRequisitos:Sales Account Manager5...

  • Account Manager

    hace 6 días

    Mexico City Celanese Corporation A tiempo completo

    Responsibilities: The Industrial, Medical and Consumer (IMC) Account Manager Role (AM) will be part of the Celanese Engineered Materials US/MX Sales Team and report to the Regional Sales Manager within the region. The IMC AM will be responsible for delivering accretive revenue and volume growth within a specified geographic territory. The IMC team...

  • Account Manager

    hace 4 semanas

    Mexico City Johnson Controls A tiempo completo

    ¿Qué harás? El Key Account Manager se encarga de promover, posicionar y colocar los servicios de seguridad electrónica y sensores a disposición en el catálogo de la empresa. Se encarga de prospectar nuevos clientes y crear nuevas oportunidades de negocio mediante el conocimiento y alcance del portafolio de productos. Busca satisfacer las...

  • Territory Account Manager 2

    hace 3 semanas

    Mexico City Panduit A tiempo completo

    At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.The Territory Account Manager II is responsible for promoting company product or services and achieving quota. Has a higher quota, more complex account base that he/she manages in a specific territory....

  • Inside Account Manager

    hace 4 semanas

    Mexico City Nexeo Plastics A tiempo completo

    Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy. Basic Purpose The Inside Account Manager will manage a sales territory of existing customers that provides growth consistent with strategic goals. As the Inside Account Manager, the person will...

  • Key Account Manager

    hace 1 semana

    Mexico City Global Executive A tiempo completo

    Global Executive está en Búsqueda de un:Key Account Manager Sr. Para importante compañía internacional del sector de consumo masivo dedicado a democratizar los Snack saludables en Latinoamérica.Reportando a la Dirección Comercial buscamos un profesionista con experiencia mínima de 3 años como Key Account Manager en la industria de alimentos o...

  • Customer Experience Manager

    hace 4 semanas

    Mexico City Oracle A tiempo completo

    Qualifications 10+ years of Customer Experience Manager experience within Enterprise Software. Cloud Technical knowledge Experience within a Service Delivery environment Executive Sponsorship & Collaboration A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...

  • Account Manager

    hace 1 día

    Mexico City Sagan A tiempo completo

    Job Title: Account Manager (SaaS) - LATAMLocation: Remote (EST Timezone)Work Schedule: Monday - Friday, 09:00 AM to 06:00 PM ESTJob Description:Position Summary:We are seeking experienced, client-focused Account Managers to join our team. The ideal candidate will be responsible for managing and growing relationships with our existing clients, ensuring their...

  • Account Manager

    hace 3 semanas

    Mexico City Sagan A tiempo completo

    Job Position: Account Manager - LatamLocation: Remote (CST Timezone)Working Schedule: Monday - Friday, 08:00 AM to 05:00 PM CSTAbout Us: The company is dedicated to empowering aspiring entrepreneurs to launch and scale their digital marketing agency. With our proprietary Agency Operating System (AOS), we provide a comprehensive framework that guides new...

  • Account Manager

    hace 7 días

    Mexico City Expeditors A tiempo completo

    职位描述Expeditors Core CompetenciesThis section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional...

  • Account Manager

    hace 1 semana

    Mexico City Expeditors A tiempo completo

    公司介绍 REQUIRED: Mandarin Language (Fluent) “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Account Manager

    hace 4 semanas

    Mexico City ShowHeroes Group A tiempo completo

    ShowHeroes Group es un proveedor global e independiente líder en soluciones de vídeo para editores y anunciantes digitales. La empresa fue fundada por Ilhan Zengin, Mario Tiedemann y Dennis Kirschner en 2016 y emplea a más de 250 personas en todo el mundo, con sede en Berlín y oficinas en todo el mundo, incluyendo Madrid, Milán, Moscú, Nueva York,...

  • Key Account Manager Jr.

    hace 3 días

    Mexico City Bayer A tiempo completo

    Bayer es una compañía global con competencias centradas en los campos de las ciencias de la vida de la salud y la agricultura. Sus productos y servicios están diseñados para beneficiar a las personas y mejorar su calidad de vida. En Bayer tienes la oportunidad de ser parte de una cultura en la que valoramos la pasión de nuestros colaboradores por...

  • Account Development Manager

    hace 4 semanas

    Mexico City NielsenIQ A tiempo completo

    Job Description About this Job   We are looking for an Account Development Manager to join our BASES Sales Team. Imagine working closely with the world’s biggest consumer packaged goods manufacturers for categories such as personal care, home care, foods and beverages, alcohol, pharma etc. and help them better understand consumer’s dynamics,...