Customer Experience Advisor
hace 2 semanas
Job Description
Job Overview: As a Customer Experience Advisor at Envision by Worldstrides, you will play a crucial role in ensuring a seamless and positive experience for enrolled families participating in our education travel programs. You will be responsible for addressing inquiries, providing assistance with logistics and travel-related concerns, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Customer Interaction: Engage with enrolled families via phone, email, and chat to provide exceptional customer service. Address inquiries related to program logistics, travel arrangements, and other relevant topics. Cultivate a positive and supportive relationship with families, addressing their concerns promptly and professionally. Information Dissemination: Provide detailed information about the education travel programs, itineraries, and any additional services. Clearly communicate policies, procedures, and guidelines to families to ensure a thorough understanding. Problem Resolution: Identify and resolve issues efficiently, demonstrating problem-solving skills to ensure customer satisfaction. Collaborate with other departments to resolve complex customer concerns. Documentation and Record-Keeping: Maintain accurate and up-to-date records of customer interactions and transactions. Document feedback and recurring issues to contribute to the continuous improvement of services. Program Support: Collaborate with the program management team to ensure a smooth execution of travel plans and logistics. Act as a liaison between enrolled families and relevant internal departments.
Requirements
Requirements:
Education: Minimum of a high school diploma; higher education is a plus. Experience: Proven experience in a customer service role, preferably in the travel or education industry. Strong background in handling customer inquiries and providing solutions. Communication Skills: Exceptional verbal and written communication skills. Ability to convey information clearly and concisely. Interpersonal Skills: Customer-centric mindset with a passion for delivering excellent service. Ability to build positive relationships and manage customer expectations. Problem-Solving: Strong analytical and problem-solving abilities. Capacity to think critically and make decisions in a fast-paced environment. Technology Proficiency: Familiarity with customer service software, CRMs, and other relevant tools. Comfortable using various communication channels, including phone, email, and chat. Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams. Willingness to support colleagues in achieving common goals. Adaptability: Ability to adapt to changing circumstances and priorities. Openness to learning about new travel destinations and educational programs.-
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Merida, México WorldStrides A tiempo completo**Job Overview**: As a Customer Experience Advisor at Envision by Worldstrides, you will play a crucial role in ensuring a seamless and positive experience for enrolled families participating in our education travel programs. You will be responsible for addressing inquiries, providing assistance with logistics and travel-related concerns, and maintaining a...
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