Customer Care Representative

hace 7 meses


Merida, México Diamoro Mex A tiempo completo

Job functions:

- Follow-up warranty cases, service/credit issues, and customer complaints.
- Escalate cases with other teams to provide a final resolution to the customer.
- Recommend potential products or services to the customers.
- Identify and assess customers' needs to achieve satisfaction.
- Keep records of customer interactions using a ticketing system.
- Prepare reports to measure customer's voice or satisfaction.
- Achieve monthly KPIs.

**Requirements**:

- High school diploma or equivalent; college degree preferred.
- English proficiency: Advanced level (written and verbal)
- Excellent communication skills (written and verbal)
- Active listening and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Team player
- 100% on-site job. Open to changing the job location in a few months within Merida.
- A solution oriented and customer centric mindset
- Excellent customer service focus and passion for exceeding client expectations.
- Detail-oriented and organized with a strong sense of accuracy.
- Positive and professional attitude with a willingness to learn and grow.
- Experience working with international clients, primarily from the USA.
- Experience with CRM/Ticketing systems - preferred.

**La vacante es en Merida, Yucatán.**

Tipo de puesto: Tiempo completo

Salario: $11,000.00 - $13,800.00 al mes

Horario:

- Diurno

Prestaciones:

- Opción a contrato indefinido
- Uniformes gratuitos

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial



  • Merida, México Bepensa Motriz A tiempo completo

    Yucatán - req23569 - ** División Servicios Financieros** We are looking for a vacancy: Customer Service Representative Academic studies: Business Administration Career or Related Work Experience: 1 year of customer service experience Knowledge and skills: Customer service, administrative operations, collect past due payments, account managment, debt...


  • Merida, México WorldStrides A tiempo completo

    Job Description Job Summary: The Customer Service Representative (CSR) will be responsible for providing excellent customer service and support to customers through various channels such as phone, email, and chat. You will be the primary point of contact for customers and will be responsible for resolving their queries, concerns, and issues in a...


  • Merida, México Boldr Impact A tiempo completo

    **BILINGUAL** **AVAILABLE TO **ROTATE SHIFTS**. MORNING AND DAY SHIFTS **(8 HOURS + 1 HOUR LUNCH)** **AVAILABLE TO **WORK ON WEEKENDS** **ATTENDANCE AND PERFORMANCE **BONUS** **WHAT IS YOUR ROLE** As a Bilingual Qualification Associate, you’ll be conducting phone calls to our client’s list of cold and warm leads in order to close them as customers....


  • Merida, México WorldStrides A tiempo completo

    **Key Responsibilities**: - Identify and assess customer needs to achieve satisfaction - Provide accurate and complete information to customers about products, services, and policies - Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary - Keep accurate records of customer...


  • Merida, México WorldStrides A tiempo completo

    **Key Responsibilities**: - Identify and assess customer needs to achieve satisfaction. - Provide accurate and complete information to customers about products, services, and policies. - Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary. - Keep accurate records of customer...


  • Merida, México Bolsa Arrigunaga A tiempo completo

    Empresa de transporte solicita para departamento de servicio a clientes. Load Control proficiency and must be able to work the Aged Receivable Desk. It also must be flexible for coverage in Load Control. - As a Tracing Agent, traces and resolves missing shipments, documents and other service failures by performing, among other duties, physical checks of...

  • Customer Service

    hace 6 meses


    Merida, México Grupo Aduanero Peninsular A tiempo completo

    **Customer Service Representative** **Requisitos**: Escolaridad: Lic. en comercio exterior y/o aduanas y/o negocios internacionales Experiência: mínimo 1 año preferentemente Indispensable dominio de inglés hablado y escrito (100%) Manejo de Excel Facilidad de traslado (nos encontramos en Industrias No Contaminantes, Zona Norte). **Actividades a...


  • Merida, México Verato A tiempo completo

    _**This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.**_ **About Verato** Verato, the identity experts for healthcare,...


  • Merida, México Verato Inc. A tiempo completo

    Description: **_ This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move._** **About Verato** Verato, the identity experts for...


  • Merida, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Mérida, Yucatán**: **Bilingual Customer Service Agent (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...


  • Merida, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Mérida, Yucatán**: **Bilingual Customer Service Agent (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...


  • Merida, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Kanasín, Yucatán**: **Bilingual Customer Service Agent (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...


  • Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...


  • Merida, México United Airlines A tiempo completo

    **Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...


  • Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...


  • Merida, México WorldStrides A tiempo completo

    The Financial Services Representative (FSR) role is responsible for the consistent oversight, execution and accuracy of the financial status from registration through post-travel reconciliation for approximately 275 assigned travel group Program Leaders (PL) and associated Participants' Responsible Parties (RP). The FSR has a strong working knowledge across...


  • Merida, México United Airlines A tiempo completo

    There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...


  • Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...


  • Merida, México Diamoro Mex A tiempo completo

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Appropriately Reconcile accounts and minimize past due balances - Process credit card and check by phone requests - Resolve customer chargebacks and prevent recurrences - Ability to read Aging Reports and identify which customers to contact - Perform running monthly statements - Resolve account’s outstanding...


  • Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr****: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team...