Bilingual Aftermarket Engineer

hace 3 semanas

Toluca, México Michael Page A tiempo completo

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Customer Support:
    - Respond promptly to customer inquiries and provide technical assistance via phone, email, or in person.
    - Effectively communicate complex technical information to both technical and non-technical customers.

    2. Problem Resolution:
    - Diagnose and troubleshoot technical issues, collaborating with cross-functional teams to ensure timely and effective problem resolution.
    - Document and track customer issues, ensuring comprehensive and accurate records.

    3. Product Knowledge:
    - Stay up-to-date with the latest features and updates of our automotive products.
    - Provide training to customers on product usage and maintenance.

    4. Quality Assurance:
    - Collaborate with the quality assurance team to identify and address recurring product issues.
    - Conduct root cause analysis to prevent future problems and improve overall product quality.

    5. Technical Documentation:
    - Contribute to the creation and maintenance of technical documentation, including manuals, guides, and FAQs.

    6. Customer Feedback:
    - Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.
    - Work with the product development team to communicate customer needs and insights.

    7. Collaboration:
    - Collaborate with internal teams, including sales, engineering, and production, to provide seamless customer support. Participate in cross-functional projects to enhance overall customer experience.



+5 años de experiencia en refacciones auotmotrices - Technical customer service|+3 años experiencia en Technical customer service - vehiculos pesados y ligeros

EDUCATION AND QUALIFICATIONS



Bachelor's degree in a relevant technical (Mechanical or Automotive Engineer) field or equivalent work experience.

  • Minimum 5 years customer service experience in a manufacturing/distribution environment
  • Experience with business ERP systems (SAP a plus) and Microsoft Office Suite

SKILLS AND COMPETENCIESProven experience in technical support or a related customer-facing role within the automotive industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with automotive systems and components.
- Proficiency in using CRM software and other relevant tools.

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