Customer Contact Centre Agent
hace 4 semanas
Job description
To ensure the satisfaction of all customers who contact us directly through our available communications channels, such as calls, e-mails, webchat and any future new channels. This is achieved by identifying their needs and offering simple, effective solutions to their enquiries with the application of a customer centric thinking process while keeping the best interest of the customer and company in mind.
You are passionate about getting a good solution for the customers. You do this by identifying the customers needs and using your knowledge of the IKEA systems, digital landscape and processes to offer solutions. You take ownership of resolving the customers individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised. You take responsibility for updating the system with accurate and detailedinformation to ensure that your colleagues and manager know what has been
agreed and can answer further enquiries from the customer easily and
knowledgeably. You understand the impact of service time responses on our customers level of satisfaction and work both individually and with your colleagues to ensure that we match our agreed service levels. You are empathetic and understand when your customers' emotions and needs. You remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and maintain good relationship with them. You encourage our customers to give feedback and use this information to make a better future shopping experience for all of our customers. You use all the contact centre tools to access information about the IKEA range, service offers, as well as national store activities and marketing campaigns. You support the creation of additional sales opportunities by informing the customers about choices available in our range that match their needs. Where possible, you will also be responsible to creating revenue by utilizing appropriate sale pitches and closing the sale. You will work with various stakeholders, especially from the store, to communicate customer enquiries, where CCC requires support, to collectively resolve any outstanding matters. You are interested in learning new skills and also taking on new tasks to support new and existing co-workers and also to meet the latest customer demands. You assist customers from Mexico Market.
Qualification
You have 1 to 2 years of experience in the call centre or customer service industry in a medium to large company. You are a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people. You demonstrates a courteous, professional and friendly manner on the telephone and any other additional communication channels. You are assertive and able to remain calm and controlled when faced with calls from customers under stressful situations. You are able to communicate confidently and clearly (both spoken and written) in English and any other local language(s). You understand this role requires flexibility in work hours, depending on store operational requirements.
-
Customer Contact Centre Specialist, Social Media
hace 4 semanas
Mexico City Ikea A tiempo completoJob description I ensure the satisfaction of all customers who contact us directly through social media. I recognise my role as being the voice of the brand and should be able to think and act like a customer. I do this by identifying their needs and offering simple, effective solutions to their enquiries and build brand affinity. I am in touch with...
-
Customer Experience Agent
hace 4 semanas
Mexico City DoorDash A tiempo completoAbout the RoleWe’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing...
-
Customer Care Agent
hace 1 semana
Mexico City Urbvan A tiempo completoDescripción del empleo¿Qué harás? -Atender los diferentes canales de comunicación que Urbvan tiene con los usuarios (chat de aplicación de Urbvan, Mailing, Redes sociales).-Ofrecer soluciones inmediatas a los usuarios.-Detectar y reportar principales problemáticas que afecten al usuario.-Conocimiento de Office, conocimiento de Zendesk y/o Intercom...
-
Manager de Contact Center
hace 2 días
Mexico City Michael Page A tiempo completoGestionar el plan estratégico y operación del centro de contacto así como garantizar la productividad del equipoGerente de Contact Center - bilingue|Banca y Servicios FinancierosLicenciatura concluida - titulado5 años de experiencia liderazgo Contact CenterInglés avanzadoGestión de equipos, resolución de problemas.Sueldo bruto de 70,000 MXN SGM y...
-
Agente de Contact Center
hace 4 semanas
Puebla City, México UPAEP A tiempo completoPromoción y Ventas Promotion and Sales UNIVERSIDAD CENTRAL Agente de Contact Center Agente de Contact Center Requisitos: Contar mínimo con bachillerato. Experiencia en telemarketing y ventas, paquetería office, manejo y uso de internet. Inglés básico. Actividades a realizar: Atención telefónica para aspirantes...
-
Manager de Contact Center
hace 2 días
Mexico City Michael Page A tiempo completoDetalles del clienteBanca y servicios financierosDescripción de la vacanteGestionar el plan estratégico y operación del centro de contacto así como garantizar la productividad del equipoPerfil del candidatoLicenciatura concluida - titulado5 años de experiencia liderazgo Contact CenterInglés avanzadoGestión de equipos, resolución de problemas.Oferta...
-
Customer Service
hace 2 semanas
Mexico City Hoerbiger A tiempo completoCampo 1 HOERBIGER de México se encuentra en búsqueda de Talento con experiencia como: CUSTOMER SERVICE (SALES SUPPORT) Las responsabilidades inherentes al puesto serán: • Ser el contacto de interrelación entre Ventas - Finanzas y Operaciones. • Asegurar la Facturación en conjunto con área de Finanzas (previa certificación de la...
-
Travel Consultant
hace 4 semanas
Mexico City Flight Centre Travel Group A tiempo completoTravel Consultant - Toluca ¿Quiénes somos? Flight Centre Travel Group es un corporativo turístico originario de Australia. Cuenta con más de 2,825 oficinas y 18,500 empleados a nivel internacional, con operaciones en países como Australia, Reino Unido, Estados Unidos, Canadá, Holanda, Alemania, entre muchos otros. En Flight Centre Travel...
-
Representative Contact Center
hace 4 semanas
Mexico City Wyndham Destinations A tiempo completoWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn...
-
Call Center Agent
hace 4 semanas
Mexico City KONE A tiempo completoDescription Are you ready to make your next career move to join our team as a bilingual KC3 Agent ? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! The KC3 Agent is KONE customers' first point of contact for service related needs involving their elevators, escalators and moving walkways,...
-
Customer Experience Manager
hace 4 semanas
Mexico City Oracle A tiempo completoQualifications 10+ years of Customer Experience Manager experience within Enterprise Software. Cloud Technical knowledge Experience within a Service Delivery environment Executive Sponsorship & Collaboration A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...
-
Customer Operations HEAD Mexico
hace 4 semanas
Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completoCustomer Operations HEAD Mexico At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an...
-
Customer Project Manager
hace 4 semanas
Mexico City Schneider Electric A tiempo completoGreat people make Schneider Electric a great company. What do you get to do in this position? This position is accountable for managing large scale/high complexity Customer project orders, they may span over multiple years, from start to finish, so that it is completed on time and within budget. In this position, you will serve as the point of contact for...
-
Representative Contact Center
hace 4 semanas
Mexico City Travel + Leisure Co. A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation...
-
HR Analyst
hace 4 semanas
Mexico City Flight Centre Travel Group A tiempo completoHR Analyst- México Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa,...
-
Representative Contact Center
hace 4 semanas
Mexico City Travel + Leisure Co A tiempo completoWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn...
-
Representative Contact Center W
hace 4 semanas
Mexico City Wyndham Destinations A tiempo completoWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn...
-
Supervisor, Contact Center W
hace 4 semanas
Mexico City Wyndham Destinations A tiempo completoWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn...
-
Collections Agent
hace 4 semanas
Mexico City Concord Servicing A tiempo completoConcord Servicing, a leading financial services company, is currently seeking a Collections Agent. The successful candidate will be responsible for helping the company recover overdue loan payments, communicating with customers to find payment solutions, and safeguarding the company's financial assets. Concord is a full-scope loan servicer that delivers...
-
Representative Contact Center
hace 4 semanas
Mexico City Travel + Leisure Co. A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation...