Customer Contact Centre Specialist, Social Media

hace 8 meses

Mexico City Ikea A tiempo completo

Job description


I ensure the satisfaction of all customers who contact us directly through social media. I recognise my role as being the voice of the brand and should be able to think and act like a customer. I do this by identifying their needs and offering simple, effective solutions to their enquiries and build brand affinity.

I am in touch with our customers needs and requirements, and use my knowledge of the IKEA range, services we offer, and how our processes work. I take responsibility for gathering the specific information from our customers, which will assist our contact centre or the stores to improve our customers total shopping experience and give this feedback to my manager.


Qualification

JOB SPECIFIC KNOWLEDGE

Good knowledge of how to support IKEA customers before, during and after they have made purchases, and how the Customer Contact Centre acts as the main support channel. Experience of the easy buying process. Relevant processes, tools and working methods for the role. Understand the impact of social media and how customers use these channels. In depth knowledge and understanding of the impact of social media, the tone and values of the organisation, and have the ability to convey these through social media interactions to demonstrate common sense and proactivity.

MOTIVATION

The IKEA values reflect my own values and give me energy. I am passionate about growing business and people together using the experience and skills of our people in the best way. I am driven to exceed my goals. I enjoy working in a fast-paced and future-oriented environment. I have a desire to learn and want to improve my skills, using this to the benefit of IKEA and for growing personally.

CAPABILITIES

Ability to make things happen with flexibility, efficiency, speed and simplicity. Familiar and comfortable in using a computer. Excellent knowledge in handing customer complaints or crisis. Strong communication and coordination skills. Shows initiative and willingness to take responsibility. Knowledgeable, personable, proactive, and has great listening skills.

ESSENCIAL FOR PARTICULAR JOB

Experience of working in a fast-paced environment. Demonstrates a courteous, professional and friendly manner on the telephone and via social media interactions. Assertive and able to remain calm, exhibit common sense, and controlled when faced with customers under stressful situations. Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Ability to communicate confidently and clearly (both spoken and written), in English and the local language(s). Experienced in problem-solving and conflict-management. Ability to take accurate notes and records of conversations or customer interactions. Excellent attention to detail and follow-up. Willingness to learn and self-develop.

Preferred

Previous service environment experience, ideally in a support/contact centre. Ability to create a win-win situation when handling conflict situations. Ability to understand the key principles of the shopping experience and customers expectations. An interest in home furnishings. Good at quickly building relations.

  • Customer Contact Centre Agent

    hace 7 meses

    Mexico City Ikea A tiempo completo

    Job description To ensure the satisfaction of all customers who contact us directly through our available communications channels, such as calls, e-mails, webchat and any future new channels. This is achieved by identifying their needs and offering simple, effective solutions to their enquiries with the application of a customer centric thinking...

  • Social Media y Community Manager

    hace 4 meses

    Mexico City Wisefind A tiempo completo

    Our client is a technology company that develops smart city solutions in Mexico. Requirements: 5 years of experience in social media management. 2 years of certified experience in ad management (Meta, Google Ads, and TikTok Ads). Expert in social media management and video editing for image posts: Facebook, Instagram, TikTok, YouTube, LinkedIn, and X...

  • Social Media Manger

    hace 2 meses

    Mexico City The Brick A tiempo completo

    Buscamos Social Meda Manager para trabajar en una empresa de venta de equipo deportivo para montaña ubicada en la San Pedro de los Pinos, CDMX. Ofrecemos: Sueldo: De $12,000 a $14,000 pesos brutos mensuales Horario: Lun a Vie de 9:00 a 6:00pm Prestaciones: De Ley Esquema de pago: 100% Nómina tradicional conforme a la Ley Zona de trabajo: San Pedro de los...

  • Social Media Manager

    hace 7 meses

    Mexico City Match Consulting A tiempo completo

    We are looking for the next Social Media Manager of the Mexican office.The main responsibilities are:Collaborating with key team members across various departments (account, paid media, project management, creative) to deliver the highest quality social media deliverables, proposals and insights Serve as key social media contact for clients across multiple...

  • Social Media Associate

    hace 2 meses

    Mexico City Tala A tiempo completo

    About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five...

  • Social Media Specialist

    hace 6 meses

    City, México t2ó A tiempo completo

    **Job Type**:Full Time**Job Location**:Mexico City01. What you’ll do - Crear, ejecutar y monitorear parrillas de contenido en redes sociales de las marcas gestionadas. - Crear y presentar propuestas de contenido para redes, basadas en datos con accionables estratégicos y creativos a clientes actuales/potenciales. - Asesorar a los perfiles comerciales y...

  • Specialist, Paid Social

    hace 1 mes

    City, México Tinuiti A tiempo completo

    Please use existing JD for Paid Social Specialist

  • Subdirección de Redes Sociales

    hace 4 semanas

    Mexico City Dirección General @prende.mx A tiempo completo

    Dirección General @prende.mx, busca:Subdirección de Redes Sociales / Social Media ManagerRequisitos:Licenciatura - TituladoCiencias Sociales, de preferencia en Mercadotecnia y/o Comunicación. Actividades principales: * Crear, introducir y liderar la estrategia de redes sociales en la institución. * Diseñar la presencia de la institución en redes...

  • Social Media Supervisor

    hace 3 meses

    City, México Edelman A tiempo completo

    Edelman, Now hiring: **Social Media Supervisor.** **About the Role**: We are looking for an experienced and strategic Digital Supervisor to lead and manage our digital team in creating impactful social media campaigns and digital strategies focused on corporate positioning, executive branding, and consumer engagement. In this role, you will be responsible...

  • Customer Growth Specialist

    hace 2 semanas

    Mexico City Sagan A tiempo completo

    Job Title: Customer Growth SpecialistLocation: Remote (EST Time Zone)Salary Range: Up to 2000 USD/monthWork Schedule: Monday to Friday, 9:00 AM to 5:00 PM (EST)NOTE: Independent Contractor PositionCompany OverviewSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....

  • Telco & Media Customer Practice Manager MEX, PROSERVE

    hace 7 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption...

  • Customer Service Specialist

    hace 2 meses

    Mexico City Takeda A tiempo completo

    Description LA OPORTUNIDAD: El Customer Service Specialist es responsable de gestionar las interacciones con los clientes con respecto a requisitos tales como la recepción de órdenes de compra, la programación y el envío (incluida la logística inversa), las quejas sobre productos, servicios y el soporte de productos; satisfacer los requisitos...

  • ThousandEyes - Customer Success Specialist.

    hace 6 meses

    Mexico City Cisco A tiempo completo

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...

  • Media Specialist

    hace 4 meses

    Mexico City Media.Monks A tiempo completo

    The Sr. Media Specialist will be tasked with working on some of Monks’ most important and valuable media client relationships with top tier brands. The Media Solutions team will be supporting demonstrates expertise in four core areas: World class ability to build client & platform relationships Exceptional track record of managing and growing accounts ...

  • Product Marketing Specialist

    hace 3 meses

    Mexico City Pro Coffee Gear A tiempo completo

    Job Title: Product Marketing Specialist   Location: Remote (Global)   Company: Pro Coffee Gear   Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is looking for a passionate and results-driven Product Marketing Specialist to join our team. This remote role is pivotal in driving product awareness, developing...

  • Functional Onboarding Specialist

    hace 7 meses

    Mexico City Nasdaq A tiempo completo

    Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process Client Engagement: ·...

  • Social Media Analyst

    hace 6 meses

    City, México Tala A tiempo completo

    **About Tala** Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the...

  • Customer Support Advocate

    hace 7 meses

    Mexico City Hootsuite A tiempo completo

    Why HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales See it in action with a free 30-day trial Resources Learn Connect Support How Eurpac Increased its Social Media Followers by Customer Support Advocate Location Mexico City, Mexico

  • Social Media Associate

    hace 2 meses

    City, México Tala A tiempo completo

    **About Tala** Tala is on a mission to unleash the economic power of the Global Majority - the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the _Fortune _Impact 20 list, _CNBC_’s Disruptor 50...

  • CCC Team Leader

    hace 7 meses

    Mexico City Ikea A tiempo completo

    Job description We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people. Your assignment You will report to the Customer Contact Centre Manager Mexico, Ikano Retail and will be responsible in ensuring the satisfaction...