Travel Counselor Argentina

hace 2 meses

Mexico City AMEX A tiempo completo

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Travel & Lifestyle Services provides our premium Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience.

The Travel Consultant is a critical frontline role in our contact center, answering calls from our premium card members in a fast-paced environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here is your chance to be a highly skilled Travel Consultant. Here is just some of what you could be doing every day.

How will you make an impact in this role?

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment. Delight our customers with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements. Research, plan, and build personalized travel experiences, through booking domestic and international flights, car, and hotel travel arrangements. Understand our customer needs through consultation to deliver innovative and extraordinary interactions. Communicate new and existing product offerings and value propositions relevant to the Card Member. Always put the Card Members experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to our brand.

Minimum Qualifications

2-years work experience in travel and tourism. Bachelors or Technical Degree in Tourism or other related experiences in travel or tourism Experience with GDS systems. (SABRE, Apollo, Galileo, Amadeus, etc). Excellent oral and written communication skills in English. Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices. Demonstrated ability to provide premium customer service, preferably in a call center or other comparable fast paced servicing environment. Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide. Natural communicator who can demonstrate active listening skills and adapt to conversation to suit the situation and the customer's communication style. Be accountable to meet and exceed goals in a result focused environment. Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.

Preferred Qualifications

In-depth knowledge and experience with the Argentinean market.

Additional Requirements

This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week. Availability to work fulltime including nights and weekends.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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