Licensing & Online Accounts Specialist
hace 3 semanas
About the Role
: The Licensing and Online Accounts Specialist is a key contributor to our overall Customer Service performance. This role is primarily responsible for ensuring that Aviat’s products' software licensing support and online account requests are completed accurately and timely. Responsibilities will encompass processing software license support requests within specified time frames, ensuring smooth software key distribution and activation, and maintaining accurate records of software license distribution and availability across Aviat's licensing tools. Also responsible for escalating matters to the attention of the Manager as necessary, for decision or further resolution. Responsibilities:
Qualifications & Competencies:
High School diploma required; College or bachelor’s degree preferred, and/or relevant work experience Minimum of 3+ years of experience as a Customer Service professional. Proficiency in Windows-based computer applications, including Microsoft Outlook, Word, and Excel. Strong written and verbal communication skills in both English and Spanish , required. Demonstrated ability to multitask effectively and adapt to changing priorities. Excellent telephone etiquette and professional demeanor. Capacity to manage deadlines and handle escalations efficiently. Self-motivated with the capability to work independently with minimal supervision. Flexibility to work additional hours as needed.-
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