Technical Consulting Engineer
hace 2 semanas
What You'll Do
Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
You will provide support on a world-wide basis Work on problems of diverse scope where analysis requires evaluation of identifiable factors Provide technology/product/troubleshooting training and intellectual property material as the need arises Act as a focal point for customer transport network problem resolution Effectively utilize moderate to complex lab setups to recreate and solve problems Submit complete and accurate defect reports in the area of expertise Interact across TAC teams and development teams at peer level Receive minimal direction, no instruction on routine work, and general instruction on new assignmentsWho You'll Work With
US Optical TAC covering global customers. Typically work with lower-level CSE's, VARs, OEMs, Service Providers, end-users & internal engineering departments
Optical Technology refreshes with new IP+Optical platforms, below are some examples:
Optical platforms such as NCS1K, NCS2K, NCS4K. Verizon, ATT, Charter and US Signal are some key customers. This platform brings Optical + IP customers on one single platform and introduces Optical SDN controllerWho You Are
Do you possess all the qualities below? Then Cisco is looking for you.
Communicate effectively both verbally and in written Demonstrated ability to determine problems and deliver known solutions Determine root cause and resolution for previously unknown problems Ability to work effectively with and provide mentorship to other members of the workgroup Experience with handling critical customer issues/problems Working with multi-functional teams Presentation skills Previous Customer Support experience Database experience (Oracle, SQL, Sybase) Unix experience CCOS certification (either SONET or SDH) CCNA, CCNP, or higher networking certification BS in CS or EE or equivalent experienceMinimum Qualifications
4+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc) working with Cisco NCS1K, NCS2K, NCS4K, NCS4200 platforms. 4+ years solid understanding of Networking industry, Products and Protocols Strong analytical and troubleshooting skill Strong Communication skills (Written and Verbal)-
Technical Consulting Engineer
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You’ll Do As a Customer Experience Technical Consulting Engineer Intern, you will work on innovative technology with a keen focus on enabling Cisco’s global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to...
-
Technical Consulting Engineer, Enterprise Wireless.
hace 4 semanas
Mexico City Cisco A tiempo completoTechnical Consulting Engineer, Enterprise Wireless What You'll Do Customer Experience Technical Services organization seeks a Technical Consulting Engineer (TCE) in Wireless LAN technology space to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, the TCE provides...
-
Consulting Engineer DNAC.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do You'll be required to perform the duties of Network Consulting Engineer which include but not limited to below: •Provide planning, Designing and Implementation services to Cisco’s Professional Services Customers. •Participates in or leads complex network migrations projects from Cisco to Cisco or any competitive platforms to Cisco....
-
Technical Consulting Engineer.
hace 1 día
Mexico City Cisco A tiempo completoKey areas of responsibility: ·Manage Cases opened by internal and externalcustomers. ·Troubleshoot issue as defined in the case: Escalate by opening a collaboration with technical lead; or reassign the case to other team should case be outside our jurisdiction. ·Update all cases throughCSOne, ensuring accurate and timely notes are kept for all...
-
Technical Consulting Engineer
hace 4 semanas
Mexico City Cisco A tiempo completo=== WHAT YOU’LL DO === ALL CMS TEAM MEMBERS ARE EXPECTED TO MAKE VALUABLE CONTRIBUTIONS IN THE FOLLOWING AREAS:Understand and meet customer agreements (SLO/SLA/commitments).Follow and participate in the improvement of detailed team processes.Identify and adhere to cost reduction measures.Be accountable for following established team...
-
Technical Consulting Engineer DNA.
hace 3 semanas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Support Engineer 1
hace 4 semanas
Mexico City Datadog A tiempo completoTechnical Support Engineer 1 - Mexico City Mexico City, Mexico
-
Technical Consulting Engineer
hace 1 día
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Consulting Engineer
hace 4 semanas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Autodesk Technical Engineer
hace 2 días
Mexico City Acute Talent A tiempo completoPosition Overview:The Autodesk Technical Engineer will be responsible for managing and optimizing various cloud-based project management tools, including Figma, Smartsheet, Aha!, Airtable, Miro, Product Plan, and Product Board. This role will involve working closely with the development team to integrate these tools into our technological stack and develop...
-
Technical Support Engineer 2
hace 4 semanas
Mexico City Datadog A tiempo completoTechnical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...
-
Technical Consulting Engineer
hace 2 semanas
Mexico City Cisco A tiempo completoTechnical Consulting Eng. Data Center ·Location:Mexico City, Mexico ·Area of Interest:Customer Experience ·Job Type: Professional Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant...
-
Technical Consulting Engineer
hace 1 día
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll...
-
NIBU Technical Support Engineer
hace 3 semanas
Mexico City Nissan Motor A tiempo completoAt Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life. We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team. The Technical Support Engineer will be responsible for providing technical assistance and support to our customers,...
-
Solutions Engineer
hace 4 semanas
Mexico City Infobip A tiempo completoA Solution Engineer is an individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of...
-
Technical Project Engineer.
hace 4 semanas
Mexico City Eosol Group A tiempo completo¿Quiénes somos? EOSOL es una empresa de ingeniería y asistencia técnica internacional con las oficinas centrales en Pamplona, España y con presencia en Francia, Portugal, Estados Unidos, México, Chile, Colombia, Egipto, Sudáfrica, Marruecos y Kuwait. Tenemos una posición única en el mercado del sector de las energías renovables con soluciones para...
-
Sr. Technical Support Engineer
hace 3 semanas
Mexico City Alia Integrando Talento A tiempo completoDescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...
-
Engineer Retail
hace 6 días
Mexico City Azka IT Consulting A tiempo completoAZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Engineer Retail.Requirements:SkillPOS application like TP.netMSSQL database RecommendedSystem administrationScripting (devops mindset)Control-M proficiencyKnowledge of Cloud concepts: IAAS, PAAS, SAASAPI...
-
Technical Support Engineer
hace 4 semanas
Mexico City Copeland A tiempo completoTechnical Support Engineer Job Description / Responsibilities: Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. ...
-
Technical Support Engineer
hace 2 semanas
Mexico City Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...