Technical Consulting Engineer
hace 2 semanas
Why You'll love Cisco
We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll be part of a team that cares about its customers, that encourage development, enjoys having fun, and you'll take part in changing the lives of those in our local communities. You take care of the customers; we take care of you.
What You'll Do
You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team’s focus is to help customers deploy and operate their networks while applying troubleshooting techniques that will help them to optimally operate their Cisco’s solutions. Our commitment is to deliver THE BEST possible customer experience.
Through collaborative tools, Intellectual Capital and best-in-class technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering troubleshooting methodologies.
Look at some of the activities that you would do:
You will interact with and support our customers remotely. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems. Collaborate with teams to help reproduce and resolve customer issues. While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world. Write tutorials, how-to videos, and other technical articles for the developer community. Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
Who You Are
Bachelor’s degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering. English Proficient Strong analysis fundamentals and troubleshooting skills. Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders. Ability to take ownership for customer success and drive customer satisfaction. Ability to successfully manage your tasks and complete them in a timely manner. Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions. Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems. Willingness to learn new skills to support different technologies and adapt to business needs. Strong ability to work with different cross-functional teams.
Technical Profile:
You have done at least two of the following activities:
Analyze traffic and packet flows using packet analyzer such as Wireshark Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management) Ability to understand complex configurations, explain and troubleshoot routing protocols at enterprise level ( BGP , OSPF , EIGRP, Multicast) Experience troubleshooting MPLS, L2vpn, L3vpn, ISIS, VxLAN Server virtualization using VMWare, MS Hyper-V Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances. Hands on experience on the following: Nexus platforms running NX-OS or ACI.STP, VPC, FabricPath, Network Mgmt protocols: PTP, NTP, DNS, DHCP.
Desired Skills and certifications:
Configure, implement, and troubleshoot API-based technologies
Programming skills in Python and scripting. CCNA Cisco Devnet Associate CCNP Enterprise Any other industry related certification-
Technical Consulting Engineer
hace 4 semanas
Mexico City Cisco A tiempo completoWhat You’ll Do As a Customer Experience Technical Consulting Engineer Intern, you will work on innovative technology with a keen focus on enabling Cisco’s global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to...
-
Mexico City Cisco A tiempo completoTechnical Consulting Engineer, Enterprise Wireless What You'll Do Customer Experience Technical Services organization seeks a Technical Consulting Engineer (TCE) in Wireless LAN technology space to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, the TCE provides...
-
Consulting Engineer DNAC.
hace 4 semanas
Mexico City Cisco A tiempo completoWhat You'll Do You'll be required to perform the duties of Network Consulting Engineer which include but not limited to below: •Provide planning, Designing and Implementation services to Cisco’s Professional Services Customers. •Participates in or leads complex network migrations projects from Cisco to Cisco or any competitive platforms to Cisco....
-
Technical Consulting Engineer.
hace 2 semanas
Mexico City Cisco A tiempo completoKey areas of responsibility: ·Manage Cases opened by internal and externalcustomers. ·Troubleshoot issue as defined in the case: Escalate by opening a collaboration with technical lead; or reassign the case to other team should case be outside our jurisdiction. ·Update all cases throughCSOne, ensuring accurate and timely notes are kept for all...
-
Technical Support Engineer
hace 4 días
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...
-
Technical Consulting Engineer
hace 2 meses
Mexico City Cisco A tiempo completo=== WHAT YOU’LL DO === ALL CMS TEAM MEMBERS ARE EXPECTED TO MAKE VALUABLE CONTRIBUTIONS IN THE FOLLOWING AREAS:Understand and meet customer agreements (SLO/SLA/commitments).Follow and participate in the improvement of detailed team processes.Identify and adhere to cost reduction measures.Be accountable for following established team...
-
Consulting Engineer
hace 3 días
Mexico City Cisco A tiempo completoData Center Consulting Engineer Why you'll love Cisco? We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take...
-
Mexico City Cisco A tiempo completoThe Business Entity Cisco Managed Services (CMS) organization seeks a customer support engineer to join a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with perseverance and a compassionate view of the customer to hone their skills and advance their career providing value to customers while...
-
Technical Support Engineer
hace 1 semana
Mexico City TK Recruitment A tiempo completoMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
-
Technical Consulting Engineer DNA.
hace 1 mes
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Support Engineer 1
hace 2 meses
Mexico City Datadog A tiempo completoTechnical Support Engineer 1 - Mexico City Mexico City, Mexico
-
Technical Consulting Engineer
hace 2 semanas
Mexico City Cisco A tiempo completoWhy You'll love Cisco We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Support Engineer
hace 4 días
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Mexico City, Mexico Technical Support Engineer Position Summary The Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our...
-
Autodesk Technical Engineer
hace 2 semanas
Mexico City Acute Talent A tiempo completoPosition Overview:The Autodesk Technical Engineer will be responsible for managing and optimizing various cloud-based project management tools, including Figma, Smartsheet, Aha!, Airtable, Miro, Product Plan, and Product Board. This role will involve working closely with the development team to integrate these tools into our technological stack and develop...
-
Technical Support Engineer 2
hace 2 meses
Mexico City Datadog A tiempo completoTechnical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...
-
Technical Support Engineer
hace 4 días
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...
-
Technical Support Engineer
hace 5 días
Mexico City Lionbridge A tiempo completoTechnical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...
-
Senior Technical Support Engineer
hace 4 días
Mexico City Datadog A tiempo completoSenior Technical Support Engineer Mexico City, Mexico Senior Technical Support Engineer We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers...
-
Technical Consulting Engineer
hace 4 semanas
Mexico City Cisco A tiempo completoWhat You'll Do Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity. You will provide support on a world-wide basis Work on problems...
-
CMS - Technical Consulting Engineer - Enterprise Networking.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do The Customer Experience team at Cisco is a team of elite authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and...
