Manager Med Info Ops
hace 3 semanas
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.
Our work is a story of global impact.
Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.
Discover Impactful Work:
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, and mentors staff.
A day in the Life:
May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. Oversees and/or completes development of client reports and procedural documents. Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program. Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum. Acts as a resource for front line staff for assistance with handling their scope of service. May function as the front line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Leads staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Keys to Success:
Education
Bachelor's Degree Graduate in any Life Science or Healthcare related Courses ( Pharmacy, Nursing, Medical Technology, Biology, etc.)
Experience
Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year). Education may be substituted in lieu of some years of experience for advanced degrees such as , or MS. In some cases a second language may be required. Some programs may require a PharmD. In most cases a license will be required.
Knowledge, Skills, Abilities
Strong leadership skills Strong attention to detail and organizational skills Effective verbal and written communication skills Excellent problem solving and analytical skills Demonstrated time management skills and multi-tasking skills Strong interpersonal and decision making skills Ability to coach and train staff Excellent language skills must be demonstrated if the position requires languages other than English Ability to work in a team environment and/or independently as needed
Management Role:
Handles experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions ( performance and salary reviews, promotions, time off requests, timesheet and expense report approvals).
Physical Requirements / Work Environment
Ability to access and use a variety of computer software developed both in-house and off-the-shelf Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences Frequently interacts with others, relates sensitive information to diverse groups both internally & externally Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task Regular and consistent attendance
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
-
Med Info Associate I
hace 3 semanas
Mexico City Thermo Fisher Scientific A tiempo completoProvides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise,...
-
Ops Accounting Manager
hace 4 semanas
Mexico City Citi A tiempo completoThe Ops Accounting Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....
-
Ops Sup Analyst 1
hace 3 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Ops Sup Analyst 1
hace 1 semana
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Ops Accounting Manager
hace 3 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Accounting Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....
-
EF Operations Manager, External Fulfillment
hace 3 semanas
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoExternal Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the...
-
EF Operations Manager, External Fulfillment
hace 1 semana
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoExternal Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the...
-
Ops Sup Manager
hace 4 semanas
Mexico City Citi A tiempo completoThe Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed...
-
Ops Sup Analyst 1
hace 1 mes
Mexico City Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
EF Operations Manager, External Fulfillment
hace 2 meses
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoExternal Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the...
-
Ops Sup Analyst 1
hace 2 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Ops Sup Analyst 1
hace 2 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
OPS Control Manager
hace 3 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Balance Sheet Mgmt Sr. Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...
-
OPS Control Manager
hace 3 semanas
Mexico City Citi A tiempo completoThe Balance Sheet Mgmt Sr. Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...
-
Info Sec Tech Lead Analyst
hace 2 meses
Mexico City Citi A tiempo completoThe Info Sec Tech Lead Analyst - Tandem & Linux Platform is a senior level professional position responsible for driving efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security...
-
Senior Project Manager
hace 1 semana
Mexico City Tala A tiempo completoThe role Tala is looking for a highly motivated Senior Technical Project Manager to manage technical projects. is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs...
-
Ops Sup Sr Supervisor_OPS_LFR059146
hace 7 días
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Video Inventory Manager
hace 2 meses
Mexico City Averity A tiempo completoAre you passionate about shaping the future of digital advertising? Do you thrive in dynamic environments where innovation is the norm? Join us as an Advertising Video Inventory Manager, Advertising Technology, and become a key leader in driving world-class advertising solutions that reach millions of users worldwide!As the Advertising Video Inventory...
-
AdTech Manager
hace 2 días
Mexico City Averity A tiempo completoDo you want to be a key leader in driving world-class advertising solutions that reach millions of users worldwide? Do you have experience with managing advertising technology teams for a Media company or a video streaming application?If YES, then join us as the Manager Advertising Technology on site in CDMX!What do you need for the job?Are you an EXPERT...
-
Manager SR. Seguridad de la Información
hace 2 semanas
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Info Security Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities...