Cross Platform Content QA/QC Coord

hace 4 semanas

Mexico City NBCUniversal A tiempo completo
Job Description

Cross Platform Content QA/QC Coordinator

 

As the Cross Platform Content QA/QC Coordinator you will be responsible for content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and a keenness for accuracy will benefit you greatly in this role.

The ideal candidate will be able to manage and prioritize a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verification for issue management. We also hope you know your way around web browsers, smartphones, TVs, cable boxes and other tech gadgets as they'll play a big part of your day-to-day work.

 

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

 

 

RESPONSIBILITIES

 

  • Collaborates with Programming, Marketing, and Operations teams throughout content operations workflow to ensure content strategy is reflected across Universal+ suite of apps and third-party Platforms, aligning primarily with the Non-Linear Content Specialist and the Multi Platform Coordinator
  • Lead validation and content presence checks across a multitude of device platforms, including: mobile tablets (Android, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku, Apple TV), Smart TVs (Samsung, LG), cable provider STBs (DTV, VTR, etc)
  • Works closely with the Multi Platform coordinator to validate A/B testing of pages, rails, copy, artwork, etc., partnering with Product, Marketing, and Research & Insights teams as needed to optimize sections
  • Performs QA/ QC of screens and playlists to flag inconsistencies and bugs, advocating for metadata and imagery optimizations wherever possible
  • Responsible for both quality control and assurance efforts, prioritize and address high-profile, high-volume requests and complete preliminary checks under tight deadlines
  • Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
  • Prioritize QA fulfilment tracking through our database
  • Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

 

 


Qualifications

REQUIRED QUALIFICATIONS

 

  • 2+ years’ experience Media, Entertainment or Advertising industries
  • Bachelor’s degree in Mass Communications, Digital Media, or related field
  • Ability to work in a fast-paced environment and effectively prioritize tasks to meet deadlines
  • Fluent in Spanish and English
  • Experience working with a CMS (previous experience with Toolbox is a plus)
  • Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook, Teams)
  • Adobe Photoshop knowledge/ experience preferred
  • Strategic knowledge and familiarity with streaming media platforms and services
     

DESIRED CHARACTERISTICS

 

  • Detail-oriented and self-motivated team player
  • Strong presentation and communication skills
  • Demonstrable passion and knowledge for Film & TV
  • Previous experience working in Latin America Media, Entertainment, or OTT/ streaming industry with a working knowledge of markets, best practices, rules & regulations
  • Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment

 



Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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