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Service Designer Sr.
hace 6 días
Service Designer Sr.
-Especialista en diseño de servicios, modelos de relación y propuestas de valor.
-Encargado del diseño conceptual con el fin de mejorar el valor del servicio. Esto implica la planificación y organización de los componentes del servicio. Garantizan la sinergia entre las necesidades del negocio y del usuario para generar soluciones innovadoras, incluyentes, intuitivas y sostenibles.
-Tener amplios conocimientos en diseño estratégico, business design, design research, behavioral economics y facilitación, así como de herramientas como el journey map o el blueprint.
Requirements
-Diseño sistémico.
Perspectiva amplia del contexto de los productos y servicios. Entiende y analiza cómo se relacionan, interactúan e impactan los elementos físicos, digitales y humanos del sistema; para la toma de decisiones informadas y soluciones sostenibles en el tiempo.
-Mapeo de experiencias punta a punta.
Entiende el journey punta a punta que recorre la persona usuaria, mapeando el back y front de la experiencia. Identifica áreas de oportunidad y su impacto hacia el negocio para generar un diagnóstico de lo que se debería mejorar y/o innovar en la experiencia del producto o servicio.
-Resolución de problemas complejos.
Aborda áreas de oportunidad caracterizadas por su impacto, complejidad y riesgo, por medio de la cocreación con diferentes foros. Genera propuestas que permitan la mejora de la experiencia de la persona usuaria, cumplan las necesidades de negocio y sean viables tecnológicamente.
Benefits
Beneficios superiores a los de la ley.
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