Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Join a diverse and talented team in Four Seasons Resort & Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas located in LA RIBERA is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site:

Instagram: #fsloscabos

The role of the Night Manager

Coordinate and maintain professional relationships with other departments such as Reservations, Housekeeping, Food and Beverage, Security, Engineering, etc. Acting as the ultimate authority in the hotel during the night shift. Respond to a wide variety of customer requests by accurately assessing guest needs and requests and making personal recommendations and suggestions.

Essential Functions

Respond quickly and efficiently to any emergency or security situation in the hotel. Follow up on pending disturbances and report and address any inconveniences that occur during the shift. Review pending check-ins and check-outs for the day. Schedule Check Outs according to departure schedules. Reconcile bank terminals and various payment methods. Review guest rates at home and analyze changes and comments in the system. Review the day's cash cuts and correct as necessary, providing follow-up and feedback to those involved. Conscientiously tour the property, give timely follow up to different departments according to what is found. Monitor activities of other departments, always prioritizing guest service. Perform nightly system audits and prepare daily operational reports. Act on all matters related to the safety, satisfaction and welfare of hotel guests and employees. Receive reservations, changes and cancellations. Communicate important events or VIP guests to the entire night team. Assist in the preparation, testing and execution of contingency plans for system failures and emergencies, i.e. Opera system failure scenarios. Maintain good working relationships with all departments, both morale and excellence in the department through leadership and a fair and consistent display of discipline. Ensure that the reception area, lobby, motor lobby, reception and executive offices are clean and presentable at all times. Be responsible for departmental equipment and stationery, coordinating and maintaining its upkeep as needed, ensuring adequate departmental supplies and strict cost control. Analyze and perform blocking to perform upsell. Perform upsell auditing and reporting to ensure timely delivery of upsell. Constantly follow up on emails from frontdesk.loscabos and ensure they are orderly and up to date.

Knowledge and Skills

Education:

College education in Hospitality or Business Administration

Experience:

Minimum of two (2) years in a leadership role with a strong track record in a luxury resort Minimum experience of two (2) years in the reception area or guest relations. Ability to communicate, read and write in English and Spanish. Extra languages are a plus.

Skills and Abilities:

Ability to work with all hotel systems and maintain a high attention to detail. Understand and ability to deliver high quality, luxury service standards. Ability to provide cost analysis and cost management skills Highest level of integrity and transparency Apply an ethical approach to the outcome of situations Strong interpersonal and relationship-building skills to work with cross-functional teams and clients and vendors. Able to take ownership with problem-solving, decision-making and conflict resolution. Work in a safe, prudent and organized manner

Benefits:

Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort Uniforms: Complimentary Dry Cleaning for Employee Uniforms Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location Job Related: Offering complimentary buffet style duty meals Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

And many more property and location specific benefits

What to Expect:

Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free

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