Professional Services Operations Coordinator
hace 4 semanas
About the Role
In this opportunity as a Professional Services Operations Coordinator , you will:
Schedule training and consulting engagements for external customers Asses resource availability to effectively put together training schedules Work across Professional Services to proactively plan and execute staff ramp up needs to meet customer demand Collaborate with Sales to understand pipeline to forecast resources effectively Manage class attendance Handle session setup in LMS systems Process all incoming services contracts for services to be rendered Provide reporting on professional service events by gathering, compiling and summarizing data. Participate in special projects as neededAbout You
You’re a fit for the role if your background includes:
Bachelor's Degree or equivalent experience Fluent English is a must. Proficient use of software applications (Excel, Outlook, and Word) Demonstrated strong & written and verbal communication skills Excellent customer service skills Intermediate to expert knowledge in enterprise management systems and learning management systems preferred Characteristics of a successful Operations Coordinator Customer Experience focused Ability to collaborate effectively amongst several internal teams Demonstrated ability to work on multiple projects simultaneously, adapt to changing priorities, and meet deadlines Ability to meet deadlines and handle multiple job tasks in time sensitive environment Ability to learn new tools ( enterprise management systems) quickly Encourage new ideas, champion innovation, and drive efficiency Strong work ethic and ability to work independently Experience with agile a plusTo apply, please upload your updated resume in English.
Location: CDMX
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to yourpersonal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-ZM1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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