Order Management Specialist II
hace 6 días
As an Order Management Specialist II at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like inside sales, the sales force, and quote to cash functional teams. At this level, the role will continue to focus on the accurate and timely processing of customer purchase orders and order related activities and requests, proactive management of orders, and proper customer communication. The OM II can provide coaching, training and mentoring to less experienced personnel and is expected to provide a more in-depth support on quality, training, and some support on continuous improvement initiatives.
In this Role, Your Responsibilities Will Be:
Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems. Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it ensuring our ability to book, deliver, and collect. Act as the primary contact for the customers through different communications channels, working side by side with the inside sales, sales force, factories and other quote to cash teams. Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience. Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, confirming customers are well[]advised. Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery. Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations. Maintain updated customer information in business systems and other databases. Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis Understand and consistently apply commercial policies and business practices related to quote and order entry process. Assure compliance conformity with import/export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards. Manage the intercompany orders and providers delivery dates to ensure we meet the customer expectations Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.) Back up other team members depending on the business needs Handle any additional tasks as needed. Who You Are:You establish and maintain effective customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You step up to conflicts, seeing them as opportunities. You anticipate and adjust effective contingency plans. For This Role, You Will Need: Education: A bachelor’s degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field. Communication Skills: You'll need excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively. Experience: - years of combined experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields. Proficiency in Windows and MS Office applications is a must, along with solid keyboard skills. Language Skills: Intermediate level of English proficiency is required. Availability: You must be willing to work during the following schedules: am to pm, am to pm, or am to pm.
Preferred Qualifications that Set You Apart: Experience dealing with customers via phone systems. Prior experience interacting with customers or the sales team, along with data entry experience. Technical Skills: Proficiency in using order management software such as Oracle and CRM. Knowledge of Microsoft Excel for analyzing and reporting data Attention to Detail: Being meticulous in processing orders, maintaining records, and resolving any discrepancies to keep customers happy and ensure accurate inventory management. Organizational Skills: Ability to prioritize tasks, handle multiple orders at once, and meet deadlines in a fast-paced setting.
Our Offer To You:
At Emerson we offer a competitive benefits package to recognize and support our employees.
Commitment with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.
-
Order Experience Representative, II
hace 4 meses
Mexico City Zebra A tiempo completoRemote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Analyst, Order Management, Order Fulfilment
hace 5 meses
Mexico City Mondelēz International A tiempo completoDescription Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...
-
IT Asset Management Specialist
hace 4 semanas
Mexico City Michael Page A tiempo completoThe IT Asset Management Specialist will manage the full lifecycle of IT hardware and software assets. Responsibilities include processing hardware requests, tracking asset locations, maintaining accurate inventory records, and ensuring data integrity. The specialist will oversee incoming shipments, coordinate asset setup, and mitigate risks with strict...
-
IT Asset Management Specialist
hace 4 semanas
Mexico City Michael Page A tiempo completoDetalles del clienteThe company is a global leader in providing innovative technology solutions. They have a strong presence in various sectors, including telecommunications and enterprise solutions, and are committed to enhancing digital transformation worldwide. Known for fostering innovation and a tradition of continuous learning, the company is a hub for...
-
Case Management Assistant
hace 4 meses
Mexico City Global Excel Management Inc A tiempo completoJob Description Position Purpose and Description The Case Management Assistant (CMA) is primarily responsible for the assisting in obtaining the required information to open, update, and, process a case. The Case Management Assistant also will serve as an administrative resource to the Case Management department Expected Outcomes & Actions...
-
Order Fulfillment analyst
hace 3 meses
Mexico City Lenovo A tiempo completoDescription and Requirements Maintain accurate customer records in all software systems, CRM, ECC, accounting and other programs. Order Processing. Respond to internal customers inquiries for information such as PSD, POD dates, or other existing order questions. . Make calls to the warehouse to know that all the orders flow correctly and keep tracking...
-
Order Operations Specialist
hace 5 meses
Mexico City Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Sample Order Associate | OEM | Automotive
hace 2 semanas
Mexico City Bosch A tiempo completoJob Description * Comunicate and monitor among the stakeholders the process development of samples production until the delivery to the customer * Create eSAMOS orders / shippers * Create and maintain sample tracking sheets (incoming / shipments) Qualifications Key technical competencies Standart process for project management | Basic Job ...
-
Sample Order Associate | OEM | Automotive
hace 3 semanas
Mexico City Bosch Group A tiempo completoJob Description* Comunicate and monitor among the stakeholders the process development of samples production until the delivery to the customer* Create eSAMOS orders / shippers* Create and maintain sample tracking sheets (incoming / shipments)QualificationsKey technical competenciesStandart process for project management | Basic JobKnowledge Office (ppt,...
-
PPI Business System Specialist II
hace 2 meses
Mexico City Thermo Fisher Scientific A tiempo completoSupport and implement quality control processes to achieve the highest quality standards. Perform lean assessments on supply chain process and fulfillment system performance, proposing change initiatives to reduce cost and optimize capacity Develop and maintain work instructions for operator stations and equipment operations Collaborate with...
-
Risk Management Senior Specialist
hace 4 meses
Mexico City Siemens Energy A tiempo completoRisk Management Senior Specialist About the Role Location Mexico Ciudad de Mexico Mexico City Company Siemens Energy, S. de de Organization Gas Services Business Unit Service Latin America Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day The candidate on this role will have a very dynamic day...
-
HR Project Management Specialist II
hace 2 meses
Mexico City Thermo Fisher Scientific A tiempo completo: Evaluate HR data and establish critical metrics to evaluate and be responsible for HR performance in areas including talent acquisition, employee engagement, talent management, and workforce planning. Collaborate with cross-functional teams to lead HR projects, ensuring timely completion and consistency to project goals and objectives. Conduct research...
-
Order Coordinator
hace 1 mes
Mexico City Celanese Corporation A tiempo completoResponsibilities: Order Coordinators are the key liaison role between Customer Experience, S&OP, Commercial and BL providing early warning signals and supporting in times of shortages. They are channeling the internal communication so that decisions can be made more efficiently and quicker and we provide the customer with our commitment as soon as...
-
Accounts Receivable Specialist II
hace 1 mes
Mexico City Sovos Compliance A tiempo completoBuild your future with Sovos.If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in...
-
Order Fulfilment Specialist
hace 5 meses
Mexico City Nestlé A tiempo completoResumen de posición Ubicación:Torre Sur, Blvd. Miguel de Cervantes Saavedra 301, Granada, Miguel Hidalgo, 11520 Ciudad deMéxico, CDMX, México Empresa: Nestlé Tiempo completo Licenciatura en Administración, Logistica, Ing industrial o afín Snapshot de la Posición Responsable de la gestión eficaz del proceso de asignación de existencias,...
-
Operations Specialist
hace 3 semanas
Mexico City Segula Technologies A tiempo completoJob DescriptionOperations Specialist for Propulsion Systems / Engines areaJOB DESCRIPTION:*Upload part numbers for assigned vehicle families into corporate data systems.*Process documentation on changes or modifications to components from assigned vehicle families (Change Notices) according to instructions from designated Product Engineer.*Process work...
-
Claim Management Specialist
hace 1 mes
City, México Lexzau, Scharbau GmbH & Co. KG A tiempo completo**Claim Management Specialist** **Aufgaben** - 1. COORDINATING ALL INCOMING CLAIMS ON OPERATIONAL LEVEL - 2. OPENING AND FOLLOWING CLAIMS TOWARDS THIRD-PARTIES - 3. CONDUCTING INTERNAL/EXTERNAL TRAINING ON CLAIM MANAGEMENT - 4. ADMINISTRATING FFWD INSURANCE POLICIES OF THE COMPANY - 5. ADMINISTRATING ISSUE OF TRANSPORT INSURANCE CERTIFICATES - 6....
-
Telematics Client Services Specialist
hace 5 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The Client...
-
Sr Brand Specialist
hace 5 meses
Mexico City Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoAmazon Mexico's Consumer Electronics Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to help drive growth and help deliver a best-in-class customer experience on Amazon.com.mx, while facilitating great business relationships with some of Amazon's...
-
Asset Specialist
hace 4 semanas
Mexico City Indie Campers A tiempo completoTHE ROLE As an Asset Specialist part of our America regional operations team you'll focus on executing regional processes and managing a set of our local depots and their respective local teams. You will be focused on executing daily operations in order to drive operational results on availability of the fleet, customer satisfaction driven by the...
