Customer Collaboration Analyst

hace 1 mes


Monterrey, México Mondelēz International A tiempo completo

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

Be the single point of contact for your customer portfolio Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

No Relocation support available

Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as , , , and local jewels like and . We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularCustomer Collaboration (CLD)Customer Service & Logistics

  • Monterrey, México Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with...


  • Monterrey, México Mondelēz International A tiempo completo

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic...


  • Monterrey, México Mondelēz International A tiempo completo

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible.  You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives...


  • Monterrey, México Mercado Mayco A tiempo completo

    **ANALISTA DE CUSTOMER EXPERIENCE** Estamos en búsqueda del Customer Experience Analyst, que tendrá como labor entregar una esmerada atención a los clientes de Dupplo que se contacten requiriendo asesoramiento acerca de funcionalidades de la plataforma, información, asistencia ante algún problema específico u otro motivo de consulta. Cada vez que un...

  • Business Analyst

    hace 1 semana


    Monterrey, México DataArt A tiempo completo

    Responsibilities Organize effective collaboration with business owners and the project team Analyze existing business processes and determine business and operational objectives Analyze, document, and manage requirements through the full project lifecycle Analyze data sources for the data mastering glossary creation Write user stories and user...


  • Monterrey, México Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Monterrey, México Kellogg Company A tiempo completo

    Join our team as a **Customer Service CPFR Analyst **in **Monterrey.** You will Partners with Order Management to ensure efficiencies for both parties and with Demand Planning to ensure Forecast Accuracy (ICBP). Furthermore, you will play an important role as Customer Service and Logistics Leader for the Multifunctional National Accounts Team...

  • Dealer Care Analyst

    hace 1 mes


    Monterrey, México GM Financial A tiempo completo

    Overview: The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction. This department is...

  • Business Analyst

    hace 1 mes


    Monterrey, México Axented A tiempo completo

    We are looking for a Business Analyst who will be in charge of comprehending the constraints, business regulations, and workings of our product to properly explain it to customers and potential customers and to relay requirements to the technical departments. Assist in addressing client concerns, supporting product demos, and providing technical assistance...


  • Monterrey, México Neoris A tiempo completo

    **Mid-Level Business Analyst**: **Date**:Nov 27, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Mid-Level Business Analyst. **Main Responsibilities**: - Define configuration specifications and business analysis requirements - Perform...


  • Monterrey, México Page Personnel A tiempo completo

    Marketing - Analyst **Sobre nuestro cliente**: Global manufacturer of materials processing machinery and aerial work platforms. **Descripción**: - Planning and execution of marketing strategies and campaigns, newsletter and leads generation - Plan and coordinate local online advertisement and growth strategies. - Support on planning and execute regional...

  • Business Analyst

    hace 1 mes


    Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX **Date Published** Tuesday, April 16, 2024 **Country** Mexico **Job ID** 24050 **Function** Global Product **Recruiter** AcostaBernal, Maria Monserrat - Description & Requirements**The Job**: Join Epicor as a Business Analyst! You'll be pivotal in gathering and prioritizing customer requirements,...

  • Business Analyst

    hace 1 mes


    Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Tuesday, April 16, 2024- Country- Mexico- Job ID- 24050- Function- Global Product- Recruiter- AcostaBernal, Maria Monserrat**Description & Requirements**: **The Job**: - Join Epicor as a Business Analyst! You'll be pivotal in gathering and prioritizing customer requirements, ensuring...

  • Customer Care Analyst II

    hace 2 semanas


    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...


  • Monterrey, México KBR A tiempo completo

    **Title**: Sr. Lead IT Customer Support Analyst Provides telephone technical support to employees regarding technical aspects of assigned products. Answers questions about installation, operation, configuration, customization and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions...

  • Business Analyst

    hace 1 mes


    Monterrey, México Epicor A tiempo completo

    The Job: Join Epicor as a Business Analyst! You'll be pivotal in gathering and prioritizing customer requirements, ensuring our solutions perfectly align with their needs in collaboration with the Development team. What you will be doing: Collaborate with internal stakeholders, product managers, and developers to grasp and define product...

  • Sr Business Analyst

    hace 1 mes


    Monterrey, México Neoris A tiempo completo

    **SR BUSINESS ANALYST**: **Date**:Oct 31, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a SR BUSINESS ANALYST. **Requirements**: - Analyzes complex business problems to be solved with automated systems - Able to prioritize work and...


  • Monterrey, México Celestica A tiempo completo

    Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. - Work is performed within established professional standards and practices. - Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to...


  • Monterrey, México Terex A tiempo completo

    Description : Position Ov erview: This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting/order entry, issues resolution, and sales reporting. The Customer Experience Representative is expected to demonstrate advance knowledge of...

  • Business Analyst

    hace 1 mes


    Monterrey, N.L., México Schneider Electric Gruppe A tiempo completo

    Job Description - Business Analyst (008VHV) Job Description Business Analyst - 008VHV Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services...