Customer Success Coordinator

hace 2 semanas


Mexico City Sagan A tiempo completo

Job Title: Customer Success Coordinator
Location:
Remote (PST Timezone)

Work Schedule: Monday - Friday, 8AM to 5PM PST

Job Description:

Join our early-stage Fintech startup, revolutionizing fuel management for logistics companies. As a Customer Success Coordinator, you'll play a pivotal role in ensuring our clients maximize the benefits of our company, our innovative fuel payment solution.

Responsibilities:

  1. Onboard New Customers:
    • Guide clients through the setup process, ensuring smooth account activation.
    • Provide basic technology support to ensure seamless app usage.
  2. Drive Adoption:
    • Collaborate with fleet owners, managers, and drivers to promote adoption of PistonPay.
    • Facilitate training sessions to educate users on the benefits and usage of the app.
  3. Customer Support:
    • Serve as the first point of contact for customer queries and issues.
    • Coordinate with relevant teams to resolve customer concerns promptly and effectively.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proactive problem-solving skills and a customer-centric approach.
  • Familiarity with Salesforce, Zendesk, Google Sheets, Slack, and Openphone.

Nice-to-Haves:

  • Experience in the logistics or fintech industry.
  • Previous experience in similar customer-facing roles is preferred.
  • Familiarity with CRM software and support ticketing systems.
  • Proficiency in Excel/Google Sheets for data management and analysis.


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