HR Operations Associate
hace 4 semanas
Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
As an Associate in the People Solution Center at Light & Wonder (L&W), you will be the first point of contact for HR support, assisting employees, managers, and third parties with various HR-related inquiries. Your role is to provide exceptional customer service by addressing tier 1 phone and case inquiries related to HR policies, payroll, benefits, leave administration, life insurance, HRIS systems, and other employment life cycle matters.
Responsibilities:
Act as the initial responder to regional HR queries from employees, addressing a range of HR-related questions. Understand and apply regional and global HR policies and processes to resolve inquiries. Research and resolve internal customer issues, ensuring excellent customer service. Provide escalation support for complex issues and follow up as necessary. Maintain accurate employee records in the HR database. Offer input on process improvements and supporting technologies. Meet service delivery standards by completing tasks within predetermined service levels. Work under regular oversight, following established workflows and procedures. Assist with departmental initiatives and projects as assigned. Stay informed about company policies to guide employees and managers, ensuring compliance and consistency. Follow up on incomplete processes and resolve HR and benefit issues, including timesheet discrepancies. Contribute to special projects, ensuring timely completion of assigned tasks. Oversee recruitment and onboarding processes post-offer, including background checks, contract preparation, and coordination with internal stakeholders. Manage all stages of the pre-start candidate journey, positively impacting the process from offer to start date.Qualifications
Entry-level position; no prior HR experience required. Demonstrated proficiency in handling customer service or support issues. Experience responding to basic customer queries in line with policies and protocols. Fluency in both Spanish and English language (spoken and written)Key Competencies:
Communicator: Ability to influence and persuade with diplomacy and tact. Collaboration & Influence: Proactive cross-functional partnerships across the organization. Cultural Competency: Commitment to diversity, fostering inclusion, and individual development. Results Orientation: Focus on improving team metrics with a positive, proactive approach. Attitude: Team player with a positive attitude. Multi-Tasking: Ability to prioritize and multitask in a fast-paced environment. Flexibility: Willingness to learn and adapt to new processes and priorities. Problem-Solving & Initiative: Strong problem-solving skills with critical and creative thinking. Discretion: Maintain confidentiality and ethical handling of sensitive HR information.Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
-
Principal Associate, HR Support
hace 2 meses
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoPrincipal Associate, HR Support We are looking for an HR Support Associate to join our newly established HR team, where you’ll have an opportunity to define and drive an enterprise-wide agenda and manage a broad range of high-visibility projects. The HR Support Associate must have...
-
Principal Associate, HR Support
hace 3 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoPrincipal Associate, HR Support We are looking for an HR Support Associate to join our newly established HR team, where you’ll have an opportunity to define and drive an enterprise-wide agenda and manage a broad range of high-visibility projects. The HR Support Associate must have...
-
HR Operations Manager, Mexico
hace 4 semanas
Mexico City Scale A tiempo completoYou will: Develop and evolve our HR processes and policies in Mexico; understand organizational needs and create & drive improvements in processes, policies, and workflows that are compliant with local statutes, and are efficient, scalable, and reflect our Scale credos Roll up your sleeves and dive into the high volume of daily operational HR needs...
-
HR Operations Manager, Mexico
hace 3 semanas
Mexico City Scale A tiempo completoYou will: Develop and evolve our HR processes and policies in Mexico; understand organizational needs and create & drive improvements in processes, policies, and workflows that are compliant with local statutes, and are efficient, scalable, and reflect our Scale credos Roll up your sleeves and dive into the high volume of daily operational HR needs...
-
HR Operations Specialist
hace 4 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The HR Operations Specialist is in charge off administrative and operative tasks to deliver excellence in the HR department. The main activities for this role are: * Conduct file audits to ensure integrity and accuracy of HR documentation. * Process payments using systems such as Ariba and IO to ensure payment accuracy and...
-
HR Operations Specialist
hace 3 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The HR Operations Specialist is in charge off administrative and operative tasks to deliver excellence in the HR department. The main activities for this role are: * Conduct file audits to ensure integrity and accuracy of HR documentation. * Process payments using systems such as Ariba and IO to ensure payment accuracy and...
-
HR Supervisor
hace 1 semana
Mexico City Univar Solutions A tiempo completoA Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Director, HR Shared Services, the Tier 1 Supervisor will oversee the operations of the Tier 1 team, ensuring all HR transactions and inquiries...
-
Procurement Operations Associate
hace 2 meses
Mexico City Swiss Re A tiempo completoAbout the Role The Procurement Operations Associate contributes to the global delivery of procurement operations activities such as vendor master data management, providing guidance and 2nd level support in S2P process; training the business users (internal customer) in the procurement tool; processing and reconciliation of invoices, processing of...
-
Procurement Operations Associate
hace 3 semanas
Mexico City Swiss Re A tiempo completoAbout the Role The Procurement Operations Associate contributes to the global delivery of procurement operations activities such as vendor master data management, providing guidance and 2nd level support in S2P process; training the business users (internal customer) in the procurement tool; processing and reconciliation of invoices, processing of...
-
International HR Operations Manager, LatAm
hace 4 semanas
Mexico City Justworks A tiempo completoWho We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We’re helping businesses get off the ground by enabling them to focus on...
-
International HR Operations Manager, LatAm
hace 4 semanas
Mexico City Whistle A tiempo completoWho We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to...
-
International HR Operations Manager, LatAm
hace 3 semanas
Mexico City Justworks A tiempo completoWho We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We’re helping businesses get off the ground by enabling them to focus on...
-
International HR Operations Manager, LatAm
hace 3 semanas
Mexico City Whistle A tiempo completoWho We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to...
-
HR Operations Specialist
hace 2 meses
Mexico City Siemens Industry Software, S.A. de C.V. A tiempo completoBe at the heart of hiring in a global software company! Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacturing of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles , and many of the objects we see in our daily lives are being...
-
App Governance
hace 2 semanas
Mexico City JPMorgan Chase & Co. A tiempo completoTake on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation. As a Senior Product Portfolio Operations Associate in LATAM Technology Markets, you are a significant contributor to...
-
HR Services Advisor
hace 2 meses
Mexico City Microsoft A tiempo completoOverview The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center...
-
HR Services Advisor
hace 3 semanas
Mexico City Microsoft A tiempo completoOverview The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center...
-
HR Team Lead for Global HR Shared Services Team
hace 6 días
Mexico City Upwork A tiempo completoJob Description**This role requires 90% of working hours to be in the EST time zone. This is non-negotiable. Do not apply if unable to meet this requirement**Upwork Managed Services is seeking a dynamic and versatile professional with a robust background in Human Resources to join our team as an HR Team Lead for an enterprise-scale end client. The ideal...
-
Reinsurance Operations Associate
hace 1 día
Mexico City Swiss Re A tiempo completoCorporate Title: Associate Division: BOO-COO P&C Reinsurance (54001145) Department: BOOO-Business Operations (54001168) Recruiter: Daniela Castañeda Hiring Manager: Alejandra Retiz Copy the below link to share this job posting with your coworkers: About the team The team is a very diverse one, we are based in Mexico...
-
Manager, Chief of Staff
hace 2 meses
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoManager, Chief of Staff - Associate Engagement Lead The Associate Engagement Lead will manage strategic priorities and key project execution in the newly formed Mexico City Tech Hub, supporting the VP CoS and the Mexico Site Leadership Team (Country Manager, Tech and Product Leads,...
