On-Site Technical Support L1
hace 4 semanas
JOB DESCRIPTION
Sé parte de Stefanini
En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
RESPONSIBILITIES AND ASSIGNMENTS
Seguro no te quieres quedar fuera
On-Site Technical Support L1
¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
Para enfrentar mejor estos desafíos, necesitas:
Brindar soporte técnico de manera presencial a los usuarios de las aplicaciones y de los hardware (por ejemplo, PCS, servidores, computadoras centrales) en la organización. Actuar con los servicios de redes, con los ingenieros de sistemas de software o con el desarrollo de aplicaciones para restablecer el servicio o identificar problemas.
REQUIREMENTS AND QUALIFICATIONS
Prestar asistencia a los usuarios finales por teléfono, correo electrónico o Internet
Supervisar las colas de gestión de solicitudes/incidencias
Contestar llamadas/correos electrónicos, solucionar problemas e intentar cerrar la primera llamada
Proporcionar control remoto para resolver solicitudes/incidentes
Gestionar los incidentes hasta su cierre
Seguir los procesos de escalado para garantizar la resolución de los problemas
Registrar y documentar adecuadamente toda la actividad de incidentes mediante el sistema de gestión de incidentes seleccionado.
Participar en la creación de contenidos para Knowledge
Abrir y cerrar Tickets centrándose en la satisfacción del cliente
Realizar el seguimiento, supervisar y gestionar los Tickets oportunamente para garantizar la precisión y el cumplimiento de los Niveles de Servicio
Conoce a Stefanini
Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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