On-Site Technical Support L1

hace 4 semanas


Benito Juarez, México Stefanini A tiempo completo

JOB DESCRIPTION

Sé parte de Stefanini

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

RESPONSIBILITIES AND ASSIGNMENTS

Seguro no te quieres quedar fuera

On-Site Technical Support L1

¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones

Para enfrentar mejor estos desafíos, necesitas:

Brindar soporte técnico de manera presencial a los usuarios de las aplicaciones y de los hardware (por ejemplo, PCS, servidores, computadoras centrales) en la organización. Actuar con los servicios de redes, con los ingenieros de sistemas de software o con el desarrollo de aplicaciones para restablecer el servicio o identificar problemas.

REQUIREMENTS AND QUALIFICATIONS

Prestar asistencia a los usuarios finales por teléfono, correo electrónico o Internet 

Supervisar las colas de gestión de solicitudes/incidencias 

Contestar llamadas/correos electrónicos, solucionar problemas e intentar cerrar la primera llamada 

Proporcionar control remoto para resolver solicitudes/incidentes 

Gestionar los incidentes hasta su cierre 

Seguir los procesos de escalado para garantizar la resolución de los problemas 

Registrar y documentar adecuadamente toda la actividad de incidentes mediante el sistema de gestión de incidentes seleccionado. 

Participar en la creación de contenidos para Knowledge 

Abrir y cerrar Tickets centrándose en la satisfacción del cliente 

Realizar el seguimiento, supervisar y gestionar los Tickets oportunamente para garantizar la precisión y el cumplimiento de los Niveles de Servicio

Conoce a Stefanini

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.



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