![Thomson Reuters](https://media.trabajo.org/img/noimg.jpg)
Service Reliability Analyst, Global Command Center
hace 4 semanas
Service Reliability Analyst, Global Command Center
The Global Command Center (GCC) is a new technology team within the IT Service Management organization responsible for driving technology and business teams to address and prevent customer facing issues in Digital and Commercial suite of applications. The Digital suite of applications consist of major SaaS providers such as, SAP and Salesforce as well as 3rd party applications, integrations, cloud infrastructure, and Thomson Reuters built applications that fall under the Digital product teams.
About the Role
In this opportunity as Service Reliability Analyst, Global Command Center , you will:
About You
You’re a fit for the role of Service Reliability Analyst, Global Command Center if your background includes:
What’s in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-IL1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on .
-
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoService Reliability Analyst, Global Command Center The Global Command Center (GCC) is a new technology team within the IT Service Management organization responsible for driving technology and business teams to address and prevent customer facing issues in Digital and Commercial suite of applications. The Digital suite of applications consist of major...
-
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the Role In this opportunity as Service Reliability Analyst, Global Command Center , you will: Perform daily service checks, health evaluation of systems' performance and capacity as assigned. Provide diagnostics, troubleshooting, and quick/efficient resolution on all events/incidents Escalate / notify appropriate support staff via established...
-
Command Center Coordinator
hace 2 meses
Ciudad de México AXA A tiempo completoObjectif of the position **Give the rationale of the existence of the position within the organization, reason for the creation of the position** **Main Responsibilities**: - ** Describe the main functions performed by the post to achieve its mission.** - ** Point of contact with the client for the attention of requirements** - ** Responsible for keeping...
-
Command Center Coordinator
hace 5 días
Ciudad de México, Ciudad de México AXA A tiempo completoObjectif of the positionGive the rationale of the existence of the position within the organization, reason for the creation of the positionMain Responsibilities:- Describe the main functions performed by the post to achieve its mission.- Point of contact with the client for the attention of requirements- Responsible for keeping informed of any situation...
-
Workforce Analyst
hace 5 días
Ciudad de México, Ciudad de México RESORT GLOBAL NETWORK A tiempo completoWorkforce Analyst Responsibilities Efficiency in forecasting and planning, focused on the continuous improvement of KPIs. Planning that guarantees a better adherence. Standardization and automation of processes and reports.Workforce Analyst Job Duties: Maintains and improves call center operations by monitoring agent productivity and queue needs; identifying...
-
Scheduling and Planning Analyst
hace 2 semanas
México RESORT GLOBAL NETWORK A tiempo completo**Scheduling and Planning Analyst Responsibilities** - Efficiency in forecasting and planning, focused on the continuous improvement of KPIs. - Planning that guarantees a better adherence. - Standardization and automation of processes and reports. **Scheduling and Planning Analyst Job Duties**: - Maintains and improves call center operations by monitoring...
-
Gbs Global Performance Analyst
hace 2 semanas
Ciudad de México HAYS A tiempo completo#performance #kpi #goals #analyst #data #measurement **Your new company** A multinational company with more than 20 years of experience in health sector and global presence is looking for P2P Accountant. **Your new role** - Publish the KPI scorecards according to the agree timetable and cycle time. - Create a maintenance process for the continuous...
-
Manager Command Center
hace 6 días
Ciudad de México, Ciudad de México Citi A tiempo completoThe Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and...
-
Senior Specialist, Command Centre
hace 5 días
Ciudad de México, Ciudad de México APM Terminals A tiempo completoSenior Specialist, Command Centre page is loaded Senior Specialist, Command Centre Apply locations MX - Mexico City time type Full time posted on Posted 18 Days Ago job requisition id R97700 Delivers daily execution in the Collections space, with some support for improvements to a given process and/or project. This is an exciting career opportunity to...
-
Analista Command Center de Call Center
hace 2 meses
Ciudad de México BINOMIA A tiempo completoImportante empresa solicita **Analista Real Time/Analista de Información Command Center.** **Ofrecemos** - Sueldo fijo mensual - Prestaciones de Ley - Tiempo Completo - Oportunidad de Crecimiento - Equipo de Computo **Horario**: Lunes a Sábado de 08:30 a 17:30 hrs, Descanso los Domingos. **Requisitos** - Escolaridad Bachillerato terminado, deseable...
-
Senior Specialist, Command Centre
hace 5 días
Ciudad de México, Ciudad de México Maersk A tiempo completoDelivers daily execution in the Collections space, with some support for improvements to a given process and/or project. This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional...
-
Analyst, Service Desk
hace 5 días
Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we're shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to...
-
Analyst, Service Desk
hace 5 días
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we're shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance...
-
Site Reliability Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Cognizant Global A tiempo completoAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...
-
Site Reliability Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Cognizant Global A tiempo completoAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...
-
SAP Sales- Service Management, Analyst
hace 6 días
Ciudad de México, Ciudad de México Refinitiv A tiempo completoSAP Sales- Service Management, Analyst page is loaded SAP Sales- Service Management, Analyst Apply remote type Remote Job: Hybrid locations MEX-Distrito Federal-Reforma 26 time type Full time posted on Posted Yesterday job requisition id JREQ171528 SAP Sales- Service Management, Analyst Do you have experience in IT Services? Are you passionate about the...
-
Analista Command Center de Call Center
hace 5 días
Ciudad de México, Ciudad de México BINOMIA A tiempo completoImportante empresa solicita Analista Real Time/Analista de Información Command Center.Ofrecemos Sueldo fijo mensual Prestaciones de Ley Tiempo Completo Oportunidad de Crecimiento Equipo de ComputoHorario:Lunes a Sábado de 08:30 a 17:30 hrs, Descanso los Domingos.Requisitos Escolaridad Bachillerato terminado, deseable licenciatura terminada o trunca. WFM o...
-
Investigator Service Analyst
hace 2 meses
Ciudad de México IQVIA LLC A tiempo completoInvestigator Service Analyst page is loaded Investigator Service Analyst Apply locations Mexico City, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R1412480 We are looking for a Contract Coordinator to join our Sponsor Dedicated model! Location: Mexico - Hybrid role. What You´ll Do Support the delivery of all required...
-
Service Now
hace 6 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoSERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES Develop, enchance, operate and maintain an accurate Configuration Management Database Provide technical services within the ServiceNow ITOM Suite Build custom probes and patterns to...
-
Customer Reliability Engineer
hace 2 meses
Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...