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Operations Support Agent
hace 3 meses
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We are looking for an Operations Support Agent to be part of our Operations Excellence team - you will be responsible for engaging in friendly contacts with our internal operational teams all over the United States, Canada, Australia and New Zealand, responding to all inquiries and assisting them with the daily activities and needs.
As Operations Support Agent you will be working closely with other Operational departments (Fleet, Logistics, Customer Excellence), to be able to better assist our internal teams on the field.
WHAT WILL YOU WORK ON?
- Address and support our field Operations team (working locally in 20+ locations) via phone, email & slack;
- Direct contact with Customer Excellence team to monitor and support their Road Assistance service to customers on-trip on a daily basis;
- Provide support within the Operations department to assure a smooth and accurate workflow;
- Control daily activities and productivity reports within all of our North American and Oceania branches - develop and manage a data driven overview of our operations;
- Be familiar with the continuously evolving Indie Campers products and operational policies to ensure constant follow-up and quality feedback in assisting our teams’ questions and daily needs;
- Monitor and report of operational issues and follow-up to ensure proper resolution;
- Identify operational constraints and help designing and implementing new operational procedures.
WHO ARE WE LOOKING FOR?
- Fluent in English (mandatory);
- Fleet or campervan knowledge (preferred);
- Previous experience in Operations and/or Customer Service position (mandatory);
- Available to work weekends and holidays - remote on these days;
- Available to work on shits: 9:00 to 18:00 / 14:00 to 23:00;
- Software Skills - Knowledge of Excel / Google sheets (preferred);
- Problem-solving attitude;
- Excellent communication skills (written & spoken);
- Ability to multitask and adapt to a fast-growing environment;
- Fast learner and problem solver approach.
WHAT WE OFFER:
- A dynamic position in a young, fast-growing and innovative company. At Indie Campers, no two days are the same and your contribution makes a difference;
- Continuous training and coaching by senior managers to launch your career and develop your skills;
- Competitive package including private health insurance, Indie Benefits, and free road trips anywhere in Europe, North America and Oceania (subject to campervan availability).
Are you ready to Go Indie?
