Support Engineer

hace 4 meses


Mexico City Virtualent A tiempo completo
Support EngineerVirtualent


About Us

Hey there We're an IT staffing company that’s all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex problems, then we want to hear from you


What You'll Do
  • Maintain IT operations (Unix/Linux, Messaging middleware, Databases, App/Web servers)
  • Manage and own support requests through our ticketing system
  • Troubleshoot and resolve issues, collaborating with the right resources
  • Prioritize and manage client requests and escalations
  • Complete projects on time to your supervisor's satisfaction
  • Be on-call for after-hours emergency support
  • Assist in testing new features and upgrades
  • Create how-to documents and tutorials
  • Document enhancement requests to boost productivity
  • Support client customizations and share best practices
  • Troubleshoot and debug SQL/PLSQL code and shell scripts
  • Automate processes for infrastructure and services
  • Operate effectively even in unclear situations
  • Keep monitoring, alerting, and reporting up to date
  • Collaborate in a virtual team environment
  • Contribute to knowledge-sharing and diagnostic tools


Basic Qualifications
  • Experience: Proven experience in maintaining Unix/Linux operating systems and related IT operations.
  • Technical Skills: Strong troubleshooting and debugging skills with SQL/PLSQL code and shell scripts.
  • Communication: Excellent communication and documentation skills.
  • Proactivity: A proactive attitude towards problem-solving and client satisfaction.
  • Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
  • Team Player: Ability to collaborate effectively in a virtual team environment.
  • Automation: Experience with automation tools and scripting for infrastructure management.


Nice to Have
  • Certifications: Relevant IT certifications (e.g., Linux+, AWS Certified Solutions Architect).
  • Tools: Familiarity with tools like Wiki, Collaborate, and various ticketing systems.


Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Flexible working hours
  • Opportunities for professional development
  • A supportive and dynamic work environment


Ready to take the next step in your IT career? Apply now and join our team of dedicated professionals who are making a difference in the IT world every day



Requirements:
  • Experience with Unix/Linux systems and related IT operations
  • Strong troubleshooting and debugging skills
  • Excellent communication and documentation skills
  • Proactive problem-solving attitude
  • Flexibility to work evenings, weekends, and holidays
  • Ability to collaborate in a virtual team
  • Experience with automation tools and scripting

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