Customer Care Lead Specialist

hace 4 semanas


Guadalupe, México Acuity Brands A tiempo completo
Job Summary

You will support orders from all channels by providing exemplary internal processing and backlog management support.  Responsibilities may be, but are not limited to:  manual processing, more complex customer pull-in requests, proactive backlog management, and potential intake of internal order inquiries. You will take ownership of resolution of all tasks, regardless of domain.  You will become an expert capable of training and teaching others interdepartmentally. You will be responsible for documenting and maintaining knowledge and process. You will continually seek opportunities to strengthen internal relationships by ensuring requirements and expectations are exceeded. Candidate should expect to be responsible for documenting knowledge and process. Candidate should expect to have supervisory requirements for two or more teammates. Candidate should expect to mentor and support growth of all whom they encounter.  You are here to serve internal customers. Your success opens capacity within CX, Sales, and Product groups. 

Key Tasks & Responsibilities (Essential Functions)

Customer Pull-In Requests: 
•    Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same     
•    Facilitate the approval of more complex, project level, business opportunity requests prior to order entry; Seeking problem solutions that ensure orders are won 
•    Facilitate the approval of more complex, project level, customer pull-in requests for open orders
•    Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer’s needs 
•    Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required 
•    Proactive ownership at production level for commitments
•    Proactively review and ensure system visibility of all team commitments both internally and externally 
•    Ensure team is proactively communicating with support partners when commitments will be missed
•    Serve as first point of escalation for internal partners 
•    Communicate team needs and potential solutions to leadership 
•    Teach, mentor, support others in their journey to effectively achieving the above



  • Guadalupe, N.L., México ACUITY BRANDS LIGHTING, INC A tiempo completo

    Customer Care Lead Specialist - Advanced English Empresa: Acuity Brands You will support orders from all channels by providing exemplary internal processing and backlog management support. Responsibilities may be, but are not limited to: manual processing, more complex customer pull-in requests, proactive backlog management, and potential intake of...


  • Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Lead Hse Specialist

    hace 1 semana


    Guadalupe, México Baker Hughes A tiempo completo

    **Lead HSE Specialist - Health, Safety and Environment** **Are you excited by working for an industry leader in Health and Safety?** **Are you excited by the prospect of working for an industry leader in Health and Safety?** **Join our HSE Health Team** We create ways to collaborate with our colleagues, customers and communities. Health, Safety and...


  • Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...


  • Guadalupe, México ABB A tiempo completo

    **Accounting & Reportng Specialist - AP**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Guadalupe, México Confidenciaal A tiempo completo

    Requisitos - Licenciatura terminada en administración de empresas, logística o ingeniería concluida. - 2 a 3 años de experiência como minimo - experiência deseable en logística o planeacion Ingles intermedio - avanzado Actividades 1. Verifique las solicitudes de los clientes 2. Administrar el inventario de LS 3. Comience la planificación de la...

  • Quality Engineer

    hace 4 semanas


    Guadalupe, México SAB TECH A tiempo completo

    **Description** 1. Deal with customer site quality issues & complaints. 2. Onsite quality service & management 3. Analyse failed samples from the customer site. 4. Deal with & analyze RMA samples 5. Failure analysis laboratory management 6. Lead new project quality activity. 7. Perform inspections and quality tests 8. Application of Quality Management...


  • Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Reporting Specialist

    hace 3 semanas


    Guadalupe, N.L., México Alfred Kärcher SE & Co. KG A tiempo completo

    Develop and implement new financial reporting and dashboarding solutions to meet business needs Collaborate with stakeholders to understand reporting requirements Utilize SAC (SAP Analytics Cloud) and other tools to design interactive dashboards and reports Analyze financial data to identify trends and provide actionable insights Ensure accuracy and...

  • Technical Support Analyst

    hace 4 semanas


    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: - Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices,...


  • Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.    Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A...

  • SAP Specialist

    hace 4 semanas


    Guadalupe, México KION Group AG A tiempo completo

    What we offer: **Duties**: SAP Specialist is responsible for Warehouse Management, Materials Management, Sales and Delivery and Production Planning: - Supports departmental functions/usage of SAP WM, MM, SD, and PP modules. - Analyzes and evaluates SAP system processes and user needs. - Researches, defines, and proposes both short - and long-term solutions...


  • Guadalupe, México KION Group A tiempo completo

    Dematic Corporation is a leading supplier of integrated automated technology, software, and services to optimize the supply chain. Dematic belongs to the KION Group. The KION Group is among the world's leading suppliers of industrial trucks and supply chain solutions. We currently have more than 41,000 employees and approximately €11,100 million in...

  • Design Engineer Lead

    hace 4 semanas


    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Cash Application Analyst

    hace 3 semanas


    Guadalupe, N.L., México Alfred Kärcher SE & Co. KG A tiempo completo

    Coordinate and execute the posting of payments to customer accounts and invoices. Manage a high volume of payment applications including ACH, E-Checks, Lockbox and Credit Cards. Prepare reporting for internal teams on the application of specific payment types. Resolve credit card transaction failures and identify system issues. Maintain chargebacks and...


  • Guadalupe, México STERIS A tiempo completo

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: Ensure compliance with Home and Foreign Government laws and Customs regulations by leading, coordinating and implementing processes including but not limited, to...

  • Production Scheduler

    hace 3 días


    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Production Scheduler

    hace 2 días


    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Design Engineer Lead

    hace 18 horas


    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Cash Application Analyst

    hace 4 semanas


    Guadalupe, México KNA de México A tiempo completo

    This is how you WOW: Coordinate and execute the posting of payments to customer accounts and invoices. Manage a high volume of payment applications including ACH, E-Checks, Lockbox and Credit Cards. Prepare reporting for internal teams on the application of specific payment types. Resolve credit card transaction failures and identify system...