Associate Manager, User Research

Encontrado en: Talent MX C2 - hace 2 semanas


Mexico City Aspen Technology A tiempo completo

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As an Associate Manager of User Research, you will bring the power of insights to design and product decisions. You will lead a team of user researchers dedicated to building a strong research culture throughout the organization. You will develop strategic partnerships with leaders across the organization, go deep into the problem space and translate their vision into research strategy.

Your Impact

Streamline access to users by growing AspenTech users' panel Bring in qualitative and quantitative research methodologies Collaborate with Product leaders to identify impactful research roadmap Manage a team of researchers Foster a sustainable research culture and community focusing on continued learning.  Establish Research operation processes Collaborate closely with Voice of Customer (VoC) program Lead programs to measure product usage touchpoints PSAT data, engagement metrics) and incorporate usage data to drive insights

What You'll Need

Bachelor’s Degree in computer science, psychology, cognitive science, or related field 4+ years of proven experience in user research for web products At least 1 year experience managing a User Research team Experience performing user research for software products Well-versed with qualitative and quantitively research methodologies Understand how to work with research operations to identify process and tooling efficiencies Excellent communication skills English fluency (written and spoken)

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