Data Operations Analyst
hace 4 semanas
We are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest growing startups in travel. Backed by three leading VCs (Creandum, Northzone and Lightrock), and now, following our recent €30m Series B funding, we are ready to push beyond.
We are looking for a Data Operations Analyst who will join our Control room team. Youwill play a vital role in conceptualizing new features, managing ongoingescalations, and ensuring seamless communication with our partners andmanagement during issue resolution.
High-level monitoring of the company
Help refine our monitoring by developing a deep understanding of the business
Respond to incidents and perform first and second level investigations
Perform data analysis to create and confirm hypothesis related to active incidents or other optimization potentials
Support and run various strategic and operational projects
Identify key improvement and optimization opportunities in our product and tech from an operational perspective
Communicate technical needs in an understandable way, whether it be for external partners or internal developers
Support our operations team by building and implementing new tools and defining new processes
Align with other internal teams to conceptualize new features, actively manage ongoing escalations and incidents, and keep up communication with our partners and management of issues during resolution
Workplace:
We are a remote-first company, with teams located around the Globe, and our HQ office is in Berlin.
Working times for this role are to begin between 09:00-12:00 (UTC -6), and to end between 18:00-21:00 (UTC -6) Monday to Friday.
Flexibility will be needed in working hours.
Who you are:
You have a strong background related to Computer Science or Engineering, excellent analytical comprehension, and attention to detail
2+ years of professional experience as an IT Analyst, Data Analyst, Tech Support, or related role, working within cross-functional teams
As a big plus, if you already have worked with Prometheus, Grafana, New Relic, or other related monitoring tools
A fundamental understanding of relational databases and a good command of SQL
You are hands-on, a self-starter, and willing to step out of your comfort zone
You can work independently and proactively to suggest and implement ideas and improvements
You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel
You show ownership and responsibility of your problem space
You are fluent in English, both verbal and written
A view into our Tech stack:
Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery
Database: PostgreSQL
Project management: Jira
Our hiring team:
Your Talent Partner (TP) and point of contact is Ceren Volkan and the Hiring Manager (HM) is Ygor Alvarez.
For any queries, please reach out to your Talent Partner at (talent@distribusion.com).
Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability, and the most advanced technology? Come join us
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