Support Engineer

hace 1 semana

Mexico City Altair Engineering A tiempo completo

Transforming the Future with the Convergence of Simulation and Data

Technical Support Engineer - Data Analytics

We are looking for a committed and high-performing Support Engineer to join our customer success team in Mexico City , strengthening our approach to deliver value and business success in a complex enterprise application environment.

Your primary goal is to establish a reliable communication channel to our clients, prospects and partners helping them with all kinds of technical inquiries. Furthermore, you will help to deploy and use our products in a data science driven application stack. This includes deployment building and maintenance operations in a diverse enterprise environment.

You work closely with our clients supporting them to understand usage and configuration of Altair’s data analytics applications, identify issues and requirements achieving the right level of connectivity, scalability and resilience to successfully drive the use cases and deliver business value.

You will work in a rapidly evolving field providing the chance as well as raising the need to learn about new fascinating techniques in the field of data science, predictive analytics, cloud computing and enterprise software.

You will have the opportunity to work in a global technology company with a key role in providing customer success and driving user adoption to state of the art data science applications. This is a unique opportunity to be part of a team that has already delivered a variety of market leading products used by a constantly growing data science community. The challenge is to take this success to the next level in terms of user experience, computational power, and business success.

What You Will Do:

Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios

What You Will Need:

Mainframe experience, especially with SAS applications stack is highly welcome Analytics or IT management background Experience in using and administrating data science tools (i.e. RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL etc) Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise Knowledge of standard tools for system administration in Windows and Linux environments Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings Interest in software development and basic knowledge of scripting and programming languages like SAS, Python and Java English language fluency – another language (German, Spanish, French) is not essential but is a plus

How You Will Be Successful:

Envision the Future Communicate Honestly and Broadly Seek Technology and Business “Firsts” Embrace Diversity and Take Risks

What we Offer:

Competitive Salary Flexible Work Hours 75% Vacation Prime 1 Month Christmas Bonus 12 Days of Vacation SGMM Life Insurance Dental Insurance Saving Fund Pantry Voucher Work Life Balance Employee Stock Purchase Program Equal Employee Opportunity

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