CBS Credit to Cash Analyst | Call Center | Temporary

hace 7 meses

Miguel Hidalgo, México Colgate-Palmolive A tiempo completo

Ningún apoyo económico por reubicación
# 160562 - Del.Miguel Hidalgo, Ciudad de Mexico, México

About the Role:

The Collections Analyst will focus specifically on customer account collections for past due amounts.


What you will do:

Obtaining overview of customer account balances Generating past due notices to customer Contacting customers for payment and documenting their response Escalating collection issues to local sales staff and follow up with other departments Assessing and recommending escalated issues for write offs Generating and preparing periodic statements for customers Monitoring customer performance vs. payment commitments Refund assessment for customer and aging credit balances on accounts Reviewing and providing follow to different mailboxes and customer service needs Collection request efforts and follow up with other departments  Analysis and assessment of charges customers have inquired Change of payment terms and set up with other departments Review and analysis of aging accounts, auctioning and follow up blocking of accounts Customer guidance and attendance to their needs to obtain first contact resolution  Handle and control of customer portfolio managing back office work needed Responsible of the payment terms over 120 days and with other issues  Person will be in charge of generating the statements for the assigned region, sending these to the customers obtaining payment information and establishing the collection efforts escalating any issues with these accounts and doing the monthly reports of the accounts  Person will also be backup in the statement process having the full responsibility of the generation and fulfillment of these  Will be working with the group accounts and complicated accounts also in charge of other payment terms in which they will need to do collection escalation and follow up

What do you need for this position:

Bachelor's degree in Finance, Accounting, Business Administration or related fields Basic knowledge of Order to Cash process and customer payment applications Prior experience in a customer service environment Basic knowledge of Accounting principals Fluent English (Bilingual)

Preferred Qualifications:

SAP

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