Customer Resolution Senior Specialist
hace 4 semanas
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
You may utilize this posting to upload your resume and information.
Job SummaryResponsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support. Responsibilities may be, but not limited to: order entry & management and post sales warranty issues support. Proactively maintains and grows relationships with key customers by ensuring customer requirements and expectations are exceeded.
Key Tasks & Responsibilities (Essential Functions) Order Entry:
-Could include receiving PO from customer and working with customer if needed to clarify order needs.
-Entry of customer PO into Acuity order management system.
Order Management:
-Point of contact for customers to support order management needs, expedites, status, or changes during order life cycle.
-Provide direction based on voice-of-the-customer throughout the matrix organization and coordinate activities to meet the customers' needs and provide a superior customer experience.
Post Sales / Warranties:
-Point of contact for customer to report potential Post Sales issues.
-Validate inquiry and seek clarification from customers if needed.
Order Entry:
-Could include receiving PO from customer and working with customer if needed to clarify order needs.
-Entry of customer PO into Acuity order management system.
-Provide order confirmation to customer.
Preferred Skills and Experience
-
- Electrical Distributor experience
- Lighting Industry Customer Service background
- Account or Project management experience (PMP certification not required)
- 4 year college degree or 2 to 3 years of work experience
We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
Any unsolicited resume submitted to Acuity Brands by a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine, or email address, directly to Acuity Brands employees or to the Acuity Brands resume database, shall be deemed the property of Acuity Brands. Acuity Brands will NOT pay a fee for any hiring resulting from the receipt of an unsolicited resume.
Any candidate for whom an Agency has submitted an unsolicited resume will be deemed by Acuity Brands to have been referred by the Agency free of charge or fee. This includes any agency that is an approved/contracted provider but does not have the proper approvals to participate in a search.
-
Resolution Specialist
hace 5 días
Mexico City Marriott Vacations Worldwide A tiempo completoDescripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Resolution...
-
Senior IT Pillar Specialist
hace 1 día
Mexico City McDermott International A tiempo completoJob Overview: The Senior IT Pillar Specialist uses best practices and knowledge of internal or external issues to improve the IT Pillar discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the IT Pillar discipline. They solve complex problems and use...
-
Customer Support Specialist
hace 1 mes
Mexico City Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Discover Resolution
hace 1 mes
Mexico City Qualtrics A tiempo completoAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
-
Discover Resolution
hace 4 semanas
Mexico City Qualtrics A tiempo completoAt Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...
-
Senior Specialist
hace 3 meses
Mexico City LTIMindtree A tiempo completoSenior Specialist Job Req Id: 1280205 SAP Project Manager Minimum 6 years of experience working with SAP projects in various business processes knows SAP Master data very well along with good knowledge of transaction data expert using MPP(Microsoft Project Plan) Good communicator Expertise in handling non-standard requirements and creating functional...
-
Deactivations Specialist
hace 5 días
Mexico City Lyft A tiempo completoAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across...
-
Deactivations Specialist
hace 1 día
Mexico City Lyft A tiempo completoAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across...
-
Deactivations Specialist
hace 4 días
Mexico City Lyft A tiempo completoAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members...
-
Bilingual Customer Service Specialist
hace 1 mes
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Bilingual Customer Service Specialist
hace 4 semanas
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Bilingual Customer Service Specialist
hace 2 semanas
Mexico City Foundever A tiempo completoBilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...
-
Senior Specialist
hace 4 semanas
Mexico City MMC Corporate A tiempo completo Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Senior Specialist - IT Product ManagementWe are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Senior Specialist...
-
Senior Specialist
hace 1 mes
Mexico City MMC Corporate A tiempo completo Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Senior Specialist - IT Product ManagementWe are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Senior Specialist...
-
Senior Sales Specialist
hace 1 día
Mexico City DOW QUIMICA MEXICANA S.A. DE C.V. A tiempo completoAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...
-
Senior HR Shared Services Specialist.
hace 1 mes
Mexico City Medtronic A tiempo completoCareers that Change Lives Would you like to work for a rapidly growing international healthcare company? Do you consider you have the right experience for Senior HR Shared Services Specialist? If yes, then send us your resume and enter the recruitment process right away! Regular partnership with COE (Centre of Expertise/Excellence) leads as well as team...
-
Enterprise Customer Success Specialist
hace 1 mes
Mexico City InEvent A tiempo completoENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. ...
-
Enterprise Customer Success Specialist
hace 4 semanas
Mexico City InEvent A tiempo completoENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. ...
-
ThousandEyes - Customer Success Specialist.
hace 2 semanas
Mexico City Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...
-
Senior Tax Specialist
hace 3 meses
Mexico City Roche A tiempo completoThe Position Objective: Act as a tax business consulting, actively participating in the creation, implementation and evaluation of the strategy. Expertise and Capabilities: Bachelor Accounting Tax Specialist 5-6 year experience in relevant position Multicurrency ERP Knowledge (SAP +) Excellent communication and analytical skills ...
