Technical Consulting Engineer.
hace 4 semanas
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.
Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.
Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.
What you’ll do…
Be the face of support—and are key to our customer success and happiness.
Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner.
Along with your technical skills, you will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry.
You’ll help make Duo better not just for our customers, but for Duo as a whole.
Act as a primary support contact to identify and resolve technical issues
Facilitate customer communication via phone, chat and email
Build groundbreaking customer service experiences, creating more promoters and champions of Duo
Record & maintain accurate, timely details of issues and activity in a request tracking system
Contribute to customer-facing and internal documentation used for self-support
Develop recommendations for product improvement based on support issues and customer feedback
Skills you have…
2 to 3 years of demonstrated ability in a customer-facing product support role
Fundamental or methodical problem solver
Strong network troubleshooting background
Understanding of principle web technologies [DNS, HTTP(s), etc.]
Windows OS administration experience [Active Directory]
Cross-platform OS knowledge [Linux, Mac OS X, Windows]
Cross-platform mobile device knowledge [iOS/Android/Windows Phone]
Strategic, energetic, concise, patient and customer-centric
Loves to translate “customer-speak” to “developer-speak” and vice-versa
Follows through. Takes the initiative to own issues until resolution
Unbridled appetite for constant learning
Documents & shares knowledge to improve team performance and customer self-service
Multi-tasks and handles stress with ease, without getting flustered
Knows when to bring up an issue or ask for help
Welcomes & adapts to change in a swiftly paced workplace
Nice to Haves
Bachelor’s Degree [Computer Science, Information Systems or related]
Network security or information assurance background
Experience supporting a high-availability SaaS environment
Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc.]
Previous experience with customer support or helpdesk ticketing tools
Basic scripting skills [BASH, Python, etc.]
Back-end web development experience/troubleshooting is a plus
Certifications are cool, too
Experience in retail or similar customer-facing roles
Fluency in Spanish and/or French
You should apply if you…
Care about contributing to an amazing work culture and environment
Are comfortable with the fast-paced, mercurial nature of a tech startup
Prefer trying and failing to getting it flawless the first time
Are passionate about service & creating long-term customer relationships
Have impeccable communication - both verbal and written
Are flexible to potentially work a 4-day workweek including one weekend day
This job may not be for you if...
Working for a company in hyper-growth, where change is a constant, isn’t something you are ready to embrace
If you prefer to work on your own (we're a team that pushes each other and learns together)
Some of our many benefits and perks include…
Excellent health insurance options, 401k matching, and an Employee Stock Purchase Program
Budget allocated for continued learning and professional development. You can use it on things like books, conferences, and training courses, and certifications
Dedicated paid time off every year for volunteering - a great way to make a positive impact on your community
Does this sound like it was written for you? Excellent Please apply and let’s explore this together.
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
-
Technical Consulting Engineer
hace 2 meses
Ciudad de México Cisco Systems A tiempo completoAre you pre-wired to understand what customers WANT and what they NEED to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year - in 17 languages - from customers in 180 countries? Do you Achieve Results? Think Analytically? Handle Conflict and Customer Experience? Make Decisions with Critical Thinking?...
-
Technical Consulting Engineer
hace 2 meses
Ciudad de México Cisco Systems A tiempo completoWHO YOU'LL WORK WITH Customer Experience (CX) is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results,...
-
Technical Consulting Intern
hace 2 meses
Ciudad de México ABB A tiempo completo**Technical Consulting Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Consulting Engineer
hace 2 meses
Ciudad de México Cisco Systems A tiempo completo**Why You'll love Cisco** We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be...
-
Technical Consultant
hace 1 semana
México ABB A tiempo completo**Technical Consultant**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Support Engineer
hace 5 días
Ciudad de México TK Recruitment A tiempo completoMy client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...
-
Technical Support Engineer
hace 2 meses
Ciudad de México RAD Data Communications, LTD A tiempo completoLocation Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...
-
Consulting Engineer DNAC
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWhat You'll DoYou'll have to do the tasks of a Network Consulting Engineer including:Provide planning, Designing and Implementation services to Cisco's Professional Services Customers.Participate in or lead complex network migrations projects.Deliver migration plans with a thorough understanding of network.Work closely with project manager on compliance to...
-
Consulting Engineer DNAC
hace 4 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWhat You'll DoYou'll have to do the tasks of a Network Consulting Engineer including:Provide planning, Designing and Implementation services to Cisco's Professional Services Customers.Participate in or lead complex network migrations projects.Deliver migration plans with a thorough understanding of network.Work closely with project manager on compliance to...
-
Technical Support Engineer
hace 5 días
Ciudad de México Hitachi Vantara A tiempo completoMexico City, Mexico **Function**: CS&S **Requistion ID**: 1023279 **Job Type**: The Company The Role The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara’s customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a...
-
Technical Support Engineer
hace 3 días
Ciudad de México Hitachi Vantara Corporation A tiempo completo**The Company** **The Role** The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a Solution. The Customer Support Engineer generally deals directly with end users...
-
Technical Support Engineer
hace 23 horas
Ciudad de México, Ciudad de México Lionbridge A tiempo completoTechnical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...
-
Lead Technical Support Engineer
hace 7 días
Ciudad de México Emprego MX A tiempo completoAs an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects,...
-
Ruby on Rails Engineer
hace 1 mes
Ciudad de México Bluelight Consulting A tiempo completoRuby on Rails Engineer - Remote, Full-Time Are you an experienced software engineer with deep experience in building and shipping amazing products? Do you have high standards when it comes to code quality and user experiences? Are you the best developer on your team? Are you ready to work alongside the best engineers in the world for name-brand,...
-
Cms Technical Consulting Engineer Tier 3
hace 3 días
Ciudad de México Cisco Systems A tiempo completoThe Customer Experience team at Cisco is a team of elite authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee happiness...
-
Value Engineer
hace 2 meses
Ciudad de México HILTI A tiempo completo**What's the role?**: **Who is HILTI?**: Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives...
-
Technical Account Manager, Google Cloud Consulting
hace 1 semana
Ciudad de México Google A tiempo completo**Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 3 years of client-facing experience interfacing with executive stakeholders, driving technical implementations, or transformation programs. - Experience supporting customers in Google Cloud operations, technical...
-
Security Consulting Engineer
hace 2 meses
Ciudad de México Cisco Systems A tiempo completoWhat you'll do Cisco Customer Experience (CX) is a compelling reason for our customer to repeatedly choose Cisco. Through constant innovation and a dedication to customer success, we continue to lead the industry in collaborative support across all solutions and technologies. With a technology runway that never ends, opportunities to develop your depth,...
-
Technical Requirements Management Engineer
hace 2 meses
Ciudad de México Stellantis A tiempo completo**Job ID**: 2000535 **Career Area**: Engineering **Job Category**: Engineering **Location**: FCA Mexico - Santa Fe Corporate Services 1210, MX **Date Posted**: January 9, 2023 **Brand**: FCA Group Job Overview **Qualifications**: The Requirements Management Engineer will be responsible for the development of technical requirements, synthesis and...
-
Technical Project Engineer
hace 4 días
Ciudad de México Eosol Group A tiempo completo¿Quiénes somos? EOSOL es una empresa de ingeniería y asistencia técnica internacional con las oficinas centrales en Pamplona, España y con presencia en Francia, Portugal, Estados Unidos, México, Chile, Colombia, Egipto, Sudáfrica, Marruecos y Kuwait. Tenemos una posición única en el mercado del sector de las energías renovables con soluciones para...