Apps Support Sr Analyst Unisys
hace 2 semanas
El Analista Intermedio de Soporte de Aplicaciones es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialidad con una comprensión sólida de los estándares y las prácticas de la industria. Tiene buena comprensión del modo en que el equipo y el área interactúan con otros para lograr los objetivos de la subfunción/categoría del puesto. Aplica un pensamiento analítico y el conocimiento de herramientas y metodologías de análisis de datos. Exige atención al detalle al realizar juicios y hacer recomendaciones en función del análisis de información fáctica. En general, debe lidiar con temas variables con impacto potencial más amplio en los negocios. Aplica su juicio profesional al interpretar datos y resultados. Explica la información de manera sistemática y transmisible. Se requieren habilidades desarrolladas de comunicación y diplomacia para intercambiar información potencialmente compleja/sensible. Genera un impacto moderado pero directo mediante un contacto estrecho con las actividades principales de los negocios. La calidad y puntualidad de servicio suministrado afectarán la eficiencia del equipo propio y de equipos estrechamente relacionados.
Responsabilidades:
Calificaciones:
Entre 2 y 5 años de experiencia. Conocimiento básico o interés por los procedimientos y conceptos de soporte de aplicaciones, así como de otras áreas técnicas. Participación en algunas mejoras de procesos. Experiencia previa o interés en la normalización de procedimientos y prácticas. Conocimiento comercial básico/comprensión de los mercados y productos financieros. Conocimiento/experiencia en herramientas de administración de problemas. Comprensión de la integración de la subfunción propia dentro de la función y conocimiento comercial. Evaluación (en ocasiones, compleja) de situaciones mediante el uso de múltiples fuentes de información. Habilidades de comunicación y diplomacia desarrolladas para persuadir e influenciar. Excelentes habilidades se servicio al cliente, interpersonales y de comunicación. Sólido conocimiento del negocio y su estrategia tecnológica. Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa. Conocimiento de herramientas para realizar seguimiento e informes de problemas. Ser un miembro versátil del equipo. Capacidad para compartir información de manera efectiva con otros miembros del equipo de soporte y con otros equipos de tecnología. Capacidad para planificar y organizar la carga de trabajo. Capacidad para comunicarse adecuadamente con las partes interesadas correspondientes.Educación:
Licenciatura/título universitario o experiencia equivalente.------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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