IT Helpdesk

hace 3 semanas

Mexico City Yalo A tiempo completo

Yalo

Hi This is Yalo We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.

We know that traditional SAAS companies focus on first world problems... we don't Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.

If you're looking for a place to make things happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further.

Come Join us in our mission of improving billions of lives through the power of conversational commerce

Your mission

We seek a motivated and customer-oriented IT Helpdesk Junior Associate to join our team. The ideal candidate will provide technical assistance and support to our internal users in a timely and professional manner. The primary responsibility will be to respond to and resolve end-user IT issues, ranging from basic software and hardware troubleshooting to more complex network and system problems. This is an excellent opportunity for someone starting their career in IT support to gain practical experience and develop their skills within a supportive team environment.

What are the responsibilities for this role?

Respond to user inquiries and provide technical support in person, via slack, and email. Identify, diagnose, and resolve basic hardware, software, and network issues. Escalate complex problems to senior IT staff or appropriate teams for further investigation and resolution. Install, configure, and maintain computer systems, peripherals, and software applications. Assist in the deployment and management of software updates, patches, and security configurations. Create and update user accounts and profiles. Provide training and guidance to users on basic software and system operations. Document and maintain records of user requests, incidents, and resolutions. Collaborate with team members to continuously improve IT support processes and procedures. Stay current with industry trends and technologies to enhance technical skills and knowledge.

Job Requirements (Must have)

Bachelor's degree in Information Technology or a related field is preferred. Prior experience in a helpdesk or technical support role is an advantage but not required. Strong problem-solving and troubleshooting skills. Excellent English verbal and written communication skills. Ability to work independently and collaboratively in a team-oriented environment. Familiarity with Windows and Mac operating systems. Basic knowledge of network protocols, hardware, and software applications. A customer-focused mindset with a commitment to providing exceptional service

Nice to have:

Basic knowledge of ITSM, ITAM, and KB platforms and have used one previously. Experience with Google Workspace administration. Understanding of Agile methodologies and have worked in an Agile environment. Ability to communicate to customers in Spanish.

Soft skills that matter to us:

A growth mindset to learn new technologies and platforms to grow your IT skillset. A caring and attentive attitude to support your colleagues even on their most stressful and frustrating days. Focus on excellence to continuously improve IT operations by helping the team iteratively improve while maintaining adherence to established practices.

What do we offer?

Competitive rewards on the market range Onsite in our CDMX Office 9:00 - 18:00, Fridays Home Office Start-up environment International teamwork You and nothing else limit your career here

We care,

We keep it simple,

We make it happen,

We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.


At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.

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