HR Agent with Spanish

hace 4 semanas

Guadalajara, México Elanco A tiempo completo

At Elanco (NYSE: ELAN) – it all starts with animals

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today

This role is accountable to support day-to-day maintenance of HR Service across many countries. This role is responsible for providing resolution of HR queries to managers, HR Partners and employees to ensure a consistent and high level of customer service and operational excellence. The HR Agent is the first line of support (Tier 1) for all HR-related inquiries and is responsible for high-volume transactions throughout the employee lifecycle.Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company.Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl. all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System.At all times conveying a professional and efficient attitude following best customer service standards.Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.Escalate issues when required and work with appropriate parties to resolve, interact with various HR teams.Ability to work in a fast paced environment,Help educate the business on how they can navigate to access HR knowledge and content.Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required).Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.

Expectations:

Education: Bachelor’s Degree

Experience in HR or Shared Service Operations in international environment,Familiarity with HR tools (ticketing systems, internal HR Systems; knowledge of WorkDay and ServiceNow is an asset),Ability to develop, implement and maintain processes based on industry best practices,Attention to detail; proven planning and organizational skills,People-centric mindsetExcellent customer service and communication skillsProblem solving and decision-making skills,Understanding of policy intent with knowledge of when exceptions should be applicableSupportive and enthusiastic team playerAbility to handle sensitive, confidential information.Advanced English and Spanish. Portuguese nice to have.

Additional Preferences:

Advanced in Microsoft OfficeExperience working in a remotely managed team; demonstrated ability to handle the role independently.Flexibility to work afternoon shift 3:00 PM – 11 PM CET to accommodate different time zones may be requiredWork location: Warsaw or Guadalajara

We offer:

Career at one of the leading global animal healthcare companiesHybrid work typeOffice located in the center of Warsaw (Rondo Daszynskiego)Extra days offFlexible working hoursSports cards (Multisport), private medical care, life insuranceEmployee Referral ProgramOpen and inclusive environment which is supportive and welcoming of all diversity strandsAnimal-Friendly officeTheatre tickets discountsLanguage learning platform

  • HR Coordinator

    hace 4 semanas

    Guadalajara, México CSC Solutions A tiempo completo

    **About CSC Solutions**: At CSC Solutions, we pride ourselves on our commitment to excellence and our drive to provide the best bilingual contact center services. We’re growing our team and seeking an experienced, bilingual HR Coordinator to join our Guadalajara office. If you're passionate about HR, fluent in both English and Spanish, and looking for an...

  • HR Business partner

    hace 1 mes

    Guadalajara, Jal., México Wipro Technologies A tiempo completo

    Provide HR Support to the head of the department, and respective management team in the areas of organizational development, training and development, performance management, career development, rewards and recognition and engagement, among others, Maintain corporate systems updated with all, termination, promotions, compensation and current organizational...

  • HR Business Partner

    hace 1 semana

    Guadalajara, México Koch Business Solutions A tiempo completo

    **Description** **What You Will Do In Your Role** - Strategic business partner who enables the business to deliver outstanding business results - Coach leadership in advancing our values to best attract, motivate, develop, and retain a diverse group of employees - Shape innovative ways of working that encourages experimentation and problem solving - Partner...

  • HR Coordinator

    hace 4 semanas

    Guadalajara, México GDL Connect S de RL de CV A tiempo completo

    **GDL Connect S de RL de CV is looking for a HR Coordinator.** GDL Connect S de RL de CV is a US company with a Nearshore operation at Guadalajara, Mexico that Specializes in the Mortgage, Real Estate, Insurance and other business solutions with over 15 years of experience in the industry. **JOB DESCRIPTION**: The HR coordinator will be responsible for...

  • HR Manager

    hace 4 semanas

    Guadalajara, México Bosch Group A tiempo completo

    Company Description Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of people. **Job...

  • HR Sr Manager LATAM

    hace 2 días

    Guadalajara, México AvantGarde Human Capital Consultants A tiempo completo

    "Join our global company, located in 40 countries. We are a high-performance organization that provides advanced and high-quality belting solutions for 20 different industries, including logistics, food, household appliances, and energy production."Individual accountabilities•Harmonize and implement policies and procedures to the company best practices for...

  • HR Employee Experience Representative

    hace 4 semanas

    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Location**: Guadalajara SSC, Mexico Reports to Manager, HR Employee Experience The HR Employee Experience Representative will be responsible of providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional...

  • HR Partner

    hace 4 semanas

    Guadalajara, México amdocs A tiempo completo

    **Job ID**:177146 **Required Travel**: Minimal **Managerial - No** **Location**:MEXICO- GUADALAJARA (Amdocs Site)** **Who are we?**: **In one sentence**: The Human Resources Partner (HRP) is a key business partner within a specific business unit, responsible for implementing the HR strategy and best practices to support business goals. The HRP leads the...

  • Spanish Interpreters Wanted

    hace 4 semanas

    Guadalajara, México Voyce A tiempo completo

    We are currently hiring Video/Audio interpreters to service our clients: - English to Spanish - English to Any Language We need experienced Interpreters to work from home. You'll need a laptop, tablet/iPad, or desktop computer with a camera, and headset. **Job Types**: Full-time, Part-time, Contract, Permanent **Experience**: - Interpreting: 1 year...

  • HR Business Partner

    hace 1 semana

    Guadalajara, México Grid Dynamics A tiempo completo

    Grid Dynamics seeks a creative and experienced HR Business Partner to join our expanding HR team. This is an exciting time to join our company as we continue our significant growth trend.ResponsibilitiesCollaborating closely with delivery and engineering managers on employee performance reviews, professional development, and HR internal processes.Providing...

  • HR Business Partner

    hace 1 semana

    Guadalajara, Jalisco, México Grid Dynamics A tiempo completo

    Grid Dynamics seeks a creative and experienced HR Business Partner to join our expanding HR team. This is an exciting time to join our company as we continue our significant growth trend.ResponsibilitiesCollaborating closely with delivery and engineering managers on employee performance reviews, professional development, and HR internal processes.Providing...

  • Loan Servicing Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Position Summary** We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts. **Pay Information** Ø **Loan Servicing Agent (Bilingual Spanish & English)** - $20,000 -...

  • Loan Servicing Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Position Summary** We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts. **Pay Information** Ø **Loan Servicing Agent (Bilingual Spanish & English)** - $20,000 -...

  • HR Testing

    hace 4 semanas

    Guadalajara, México Ingredion A tiempo completo

    HR Testing / Quality Assurance Lead Location: Guadalajara SSC, Mexico Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role, that...

  • HR Testing

    hace 4 semanas

    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Location**: Guadalajara SSC, Mexico Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role, that will perform process/systems...

  • HR Business Partner

    hace 1 mes

    Guadalajara, México Daxx A tiempo completo

    Grid Dynamics seeks a creative and experienced HR Business Partner to join our expanding HR team. This is an exciting time to join our company as we continue our significant growth trend. Essential functions Collaborating closely with delivery and engineering managers on employee performance reviews, professional development, and HR internal...

  • Bilingual Receptionist/operator

    hace 4 semanas

    Guadalajara, México Latorre Insurance A tiempo completo

    **About us** Latorre Insurance, a leading North Carolina, USA based full-service insurance brokerage with a dynamic, team oriented and collaborative culture. - Handle and transfer inbound calls. - General office duties as assigned. - Update customer information as needed - Assist with policy payments as needed. Qualification & Education: - Advanced Excel...

  • HR Operations Advisor

    hace 1 semana

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    HR Operations Advisor This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s chief competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services...

  • Hotel Reservations Agent

    hace 4 semanas

    Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo

    **Hotel Reservation Agent Bilingual (English & Spanish)** **Position Summary** **Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions. - Provide World Class...

  • HR Sr Manager LATAM

    hace 2 días

    Guadalajara, México AvantGarde Human Capital Consultants A tiempo completo

    "Join our global company, located in 40 countries. We are a high-performance organization that provides advanced and high-quality belting solutions for 20 different industries, including logistics, food, household appliances, and energy production."Individual accountabilitiesHarmonize and implement policies and procedures to the company best practices for HR...